Mark Swan Email & Phone Number

Markham

I created national account product programs and presented a compelling vision to the dealer franchise network to ensure full engagement with the program. Liaising with the accessory development organization and internal cross-functional teams I influenced, developed, and authorized new accessory product development aligned with vehicle launch expectations.

Mbc Head Office

I was Responsible for Accessories Product Management and National Account Developmentinitiatives designed to boost service performance, expand dealer offerings to generate revenue growth, strengthen system and tracking efficiencies and solidify customer satisfaction.

Toronto

Aligning with Managements departmental goals, my expanding supportive responsibilities for an array of national programs and product-related initiatives were designed to enhance service performance, dealer offerings for greater revenue growth, strengthen system and tracking efficiencies and solidify customer satisfaction. These included: Accessories Product Support (2 OEM brands, market viability, initial model ranges, dealer network technical support and communications) National Account Support (6 vendors, dealer network support and communications, invoicing and analysis) Spearheaded development of new IT invoicing tool for National Accounts. Developed a business case to determine requirements, test and implement an automated invoicing system that saved hundreds of hours of manual entry time annually.

Toronto

Investigated, evaluated and solved software and networking problems in the office and warehouse, liaising with IT technical support to restore business functions. These included: Parts office desktop systems and applications. (12 people) Parts warehouse ERP system (Recieving, Picking, Shipping) Back-up person for warehouse activities (Parts picking, receiving, shipping)

Toronto

As part of the overnight warehouse team, I was responsible for order picking, shipping, receiving parts. The purpose of the overnight team was to complete what was left by the day shift, to clear outstanding orders and to help advance the receiving / putaway backlog , quality control functions and packaging processes. Once all was completed, start on the current mornings orders setting up the day shifts work. Warehouse efficiency was increased do to this specialized overnight team.

Newmarket

Parts Driver responsible for efficient delivery of parts to dealers wholesale accounts. Required to pick and load parts, collect money on COD deliveries and deliver parts with out damage to customers. Helped in Parts department when not delivering.

Uxbridge

Owner and operator of a dry cleaning retail store. Offered full cleaning services for clothes and area carpets as well as minor alterations and repairs. Hands on operator, with two employees.

Scarborough

Operated a year round full service Garden Centre business offering complete retail and wholesale products and landscaping services. Responsible for wholesale buying, retails sales, delivery logistics, employee schedules, strategic planning. Services included:- Nursery plants, trees and shrubs for residential and wholesale clients- Garden chemicals and pool supplies- Soils and aggregates for customer pick up or delivered by the truckload- Firewood- Residential landscaping services- Toronto wide delivery services - Snow plowing (commercial)