Mark Swords Email & Phone Number

London, United Kingdom

Managing a number of risk portfolio projects

London, United Kingdom

London, United Kingdom

Responsible for network service change management, access control management and Management Information reporting within the EMEA RegionReduced the overall number of high severity incidents year on year and managed a 5% reduction in the number of change related incidents Designed and implemented the global network infrastructure access control policies and governance structure, to align with the Banks Operational Risk FrameworkMaintained a governance role in the overall delivery of the global network service operational and project portfolio through SLA Review and management

London, United Kingdom

Managed HP to develop a tool for the automation, scheduling and management of our desktop hardware replacement program as a pre-requisite to Windows desktop upgradeWorking with the allocated project managers delivered service improvements across Infrastructure globally, ensuring a consistent approach to reporting, scoping and benefit delivery whilst striving to add continuous improvement to the ongoing operational processes

London, United Kingdom

Managed the infrastructure transition for our 2000 Captives in India from a UBS office using UBS technologies (Telephony, Desktop, Market Data services etc) to a vendor managed and owned solutionManaged the IT infrastructure for 32 offshore vendor locations with circa. 7000 headcount ensuring that new build projects were delivered by the Vendor in a timely manner and stayed within IT Risk guidelines and that existing Risk / Audit concerns were resolvedWorking with Onshore business leads and IT technical teams to oversee a high number of Transitions ensuring that their processes were on a sustainable and “fit for purpose” solution

London, United Kingdom

Managed a team responsible for the product management of multimedia products including: - Desktop Video, Boardroom Video, TV Distribution and Audio conferencing servicesRepresented all network related products during the initial phases of the implementation of the UBS IT service catalogue allowing cost transparency to business streams for network services

London, United Kingdom

Responsible for management, delivery and reporting for all aspects relating to my allocated change programs. This included managing project managers as well as direct project management to meet the defined program scope.Managed the replacement of the investment banks Reuters Triarch Infrastructure and relating desktop software. Migrating 125 Business critical front office applications, upgrading 3000 trader’s software in 51 cities, whilst upgrading the backend Infrastructure to cater for the future growth of the Market Data services world. The Project was delivered $1M under the initial forecasted $13M budget creating a forecasted $3.5M per annum saving to UBS.

London, United Kingdom

Reporting to the global multimedia manager I was responsible for all aspects of managing the EMEA multimedia operations team and related products

Greater Chicago Area

Relocated from England to Chicago U.S.A to act as the single contact to UBS asset management (Brinson Partners) globally representing the Perot Network services products Manage a team supporting the UBS asset management Local Area Network, Wide Area Network, Firewall products and Remote Access including VPNs for home and remote workers

London, United Kingdom

Managed Projects crossing all aspects of the Swissbank and Warburgs network infrastructure merger, including the addition of 16 new buildings to the European portion of the global network.

London, United Kingdom

Network Engineer - 1994-1996PC Support and development manager - 1992 - 1994PC Analyst - 1991 - 2992Computer operaator - 1998 - 1991