Márk Szutor Email & Phone Number

Athens, Gr

Responsibilities Include:- Lead and manage a team of sales representatives focused on mid-market clients.- Provide coaching, training, and ongoing development to team members to improve their sales skills.- Set clear performance expectations and goals, and provide regular feedback and performance evaluations.- Develop and implement sales strategies to meet or exceed revenue targets for mid-market accounts.- Monitor sales pipeline and ensure accurate forecasting of revenue.- Oversee relationships with key mid-market clients to ensure customer satisfaction and long-term business relationships.- Identify opportunities to upsell and cross-sell products and services to existing clients.- Drive the acquisition of new mid-market customers through targeted sales initiatives.- Identify and pursue new sales opportunities in the mid-market segment.- Represent the company at industry events, networking opportunities, and sales presentations.- Provide regular sales reports and updates to senior leadership.- Communicate key wins, challenges, and opportunities to stakeholders across the organization.

Athens, Attiki, Greece

Responsibilities Include:- Overseeing and defining the long-term vision, mission, and the strategic direction of Horizon Simulations and its sister organisations.- Overseeing budgeting, financial planning, and resource allocation.- Managing cash flow, fundraising, and investor relations.- Building and leading a high-performing executive team.- Building and leading cross-functional teams (engineering, design, QA, etc.).- Fostering a positive company culture and ensuring employee engagement.- Ensuring compliance with legal requirements, contracts, and regulations.- Handling intellectual property matters and protecting the company’s assets.- Cultivating relationships with key stakeholders, investors, and industry partners.- Exploring collaborations and joint ventures.- Staying informed about industry trends, emerging technologies, and best practices in software development and business management, and fostering a culture of continuous learning and improvement within the organization.- Collaborating with the sales and marketing teams to develop effective strategies for promoting products, acquiring customers, and increasing market share.- Identifying and pursuing new business opportunities, partnerships, and alliances to drive growth and expand market presence.- Working closely with the product development team to drive innovation, prioritize features, and ensure the timely delivery of our product releases and updates.

Remote

Responsibilities Include:- Overseeing current and future projects, actively monitoring their progress and ensuring alignment with strategic objectives.- Creating comprehensive roadmaps that delineate critical, non-critical, and omittable features and improvements for effective project planning.- Managing a team of Developers, QA Testers, 3D Artists, and other creators to ensure deadlines are met and ongoing projects are delivered punctually with promised features.- Creating, revising, and enhancing Quality Assurance Processes and Policies to ensure continuous improvement.- Overseeing, assisting, and actively contributing to the code of our products, while ensuring alignment with internal targets for releases and updates.- Collaborating with Senior QA Testers to ensure comprehensive task coverage and resolution during update cycles.- Writing documentation and changelogs to communicate the progress and changes made in the work undertaken.

Athens, Attiki, Greece

Responsibilities Include:- Nurturing the continuous growth and development of agents under my guidance by fostering their skills and capabilities.- Keeping agents well-informed about any procedural or product changes initiated by our client.- Ensuring that all agents consistently meet the performance targets established by both our client and Teleperformance.- Crafting detailed observations and providing coaching to agents whose Key Performance Indicators (KPIs) fall short of the requirements.- Generating reports, dashboards, and related materials in Salesforce, enabling agents and management to monitor KPIs in relation to set targets.- Conducting a minimum of seven transaction evaluations per agent each month to ensure the quality of interactions aligns with expectations.- Actively participating in the interview process to identify and select candidates who possess the right skills for open positions.- Collaborating with HR to manage attrition issues and ensuring the timely provision of necessary paperwork.- Engaging with IT to address technical challenges within the team promptly and effectively.- Dedication to training and developing talent to unlock their full potential.

Athens, Attiki, Greece

Responsibilities Include:- Managing inbound chats for our client, ensuring that user needs are addressed with the suitable plan.- Informing users about the features of each plan provided by our client and offering detailed plan comparisons.- Troubleshooting occasional issues related to the purchasing process and redirecting users to a different department when necessary.- Meeting and surpassing targets set by both the client and Teleperformance concerning Customer Satisfaction, First Response Time, Average Handling Time, and other relevant metrics.

Athens, Greece

Responsibilities Include:- Efficiently managing the set of assigned accounts to ensure optimal handling and client satisfaction.- Generating pipeline, forecast, and other financial reports to provide insights into the business's financial aspects.- Exceeding assigned quotas within the stipulated timeframe at the beginning of each financial quarter.- Offering support to end-users, distributors, and partners in selecting the most suitable device for their specific needs.- Providing pricing information and making decisions on escalated pricing requests.- Adhering to deadlines and ensuring compliance with local legislation and regulations.- Attending, preparing for, and conducting meetings with the team and local management for effective communication and collaboration.- Keeping customer information up to date and maintaining a proactive approach in customer engagement.- Meeting specified targets, including daily talk time and customer engagement metrics.

Athens, Greece

Responsibilities Include:- Provide exceptional customer service by actively listening to customer concerns and offering clear and concise solutions.- Troubleshoot hardware and software issues on iOS and macOS devices to ensure a seamless user experience.- Assist customers with software updates, installations, and configuration settings.- Educate customers on the use of Apple products, features, and functionalities.- Collaborate with technical support team members to share insights and best practices.- Document and track customer interactions and resolutions in a detailed and organized manner.- Stay updated on the latest Apple product releases, updates, and technical specifications.- Identify and escalate complex technical issues to higher-level support or specialized departments.- Proactively follow up with customers to ensure that their technical issues have been successfully resolved.- Continuously improve technical knowledge and skills through ongoing training and professional development.

Athens, Greece

Responsibilities Include:- Proactively engage with customers to identify their specific needs and preferences, offering personalized solutions during the sales process.- Stay informed about the latest Apple products, features, and promotions to effectively promote and cross-sell to customers.- Build and maintain strong product knowledge to address customer inquiries and concerns accurately.- Collaborate with the sales team to meet or exceed sales targets and contribute to the overall success of the sales department.- Keep abreast of industry trends and competitor products to provide informed recommendations to customers.- Process sales transactions accurately and efficiently, ensuring a positive customer experience.- Handle customer inquiries regarding product returns, exchanges, and warranty information.- Address and resolve customer concerns or issues related to the sales and delivery process.- Provide ongoing support to customers post-sale, ensuring satisfaction and loyalty.- Collaborate with the customer service and logistics departments to streamline aftersales processes and enhance customer experience.- Continuously seek opportunities for upselling or cross-selling complementary products and services.

Sunderland, United Kingdom

Responsibilities Include:- Conduct thorough analysis of customer applications for financial services, ensuring compliance with Barclays' policies and regulatory guidelines.- Proactively identify opportunities to enhance the customer experience and promote additional financial products or services.- Collaborate with various departments within Barclays to address complex customer requests and provide comprehensive solutions.- Stay informed about the latest financial products and services offered by Barclays and its subsidiaries.- Demonstrate creativity and flexibility in resolving customer issues, going beyond standard procedures to meet unique needs.- Work closely with the fraud prevention team to identify and mitigate potential fraudulent activities promptly.- Keep up-to-date with changes in regulatory requirements set forth by the Financial Conduct Authority.- Provide detailed and accurate information to customers regarding the terms, conditions, and features of different financial products.- Assist in the development and implementation of strategies to improve overall customer satisfaction and service delivery.- Maintain confidentiality and security of customer information in accordance with Barclays' privacy policies and legal requirements.

Newcastle Upon Tyne, United Kingdom

Newcastle Upon Tyne, United Kingdom

- To handle incoming calls from Financial Advisors working for our company and guide them through the setup process for the company issued software package- To ensure quality standards, and to make sure that all of the solutions that our colleagues have provided are legally sound, and that they will not have an adverse effect on the company, or our client

Newcastle Upon Tyne, United Kingdom

Assume responsibility for administrative support within the Virgin Trains East Coast Delay Repay and Indexing Team, including: - Utilizing multiple systems to detect and investigate potential fraudulent activities. - Ensuring timely adherence to company-set deadlines and managing associated tasks effectively. - Authorizing Delay Repay and Seat Guarantee compensations subsequent to thorough investigation of customer-provided evidence. - Facilitating referrals to appropriate teams when necessary, such as cases where customers fail to furnish adequate information to substantiate their claims. - Assist in the preparation of reports, presentations, and other documents. - Provide administrative support to other departments or team members as needed. - Uphold confidentiality and discretion in handling sensitive information. - Ensure the smooth and efficient operation of office equipment and systems.

Newcastle Upon Tyne, United Kingdom

Responsibilities Include:- Conduct thorough analysis of financial transactions to identify potential fraudulent activities.- Monitor and review account activities to detect and prevent fraudulent transactions.- Investigate suspicious transactions and collaborate with relevant departments to gather necessary information.- Utilize fraud detection tools and systems to identify patterns or anomalies indicative of fraudulent behavior.- Implement and enforce fraud prevention policies and procedures.- Collaborate with law enforcement agencies, as necessary, in cases of confirmed fraud.- Stay updated on industry trends and emerging fraud risks to enhance prevention strategies.- Provide recommendations for improving fraud detection systems and procedures.- Communicate effectively with team members and management to share insights and findings.- Generate and maintain detailed reports on fraud trends, incidents, and prevention measures.- Participate in ongoing training to stay informed about new fraud techniques and technologies.

Newcastle Upon Tyne, United Kingdom

- To provide excellent customer service, and maintain the high quality standard set by the National Citizen Service and Serco Group Plc- To deal with the expression of interest forms of young people wanting to participate on one of the summer programs- To make reservations, and deal with transactions for parents or guardians on behalf of the young person

Newcastle Upon Tyne, United Kingdom

- To handle internal and external calls from both colleagues and customers to help them with troubleshooting any software related issues released by the company.- To demonstrate excellent customer service at all times- To look-up relevant information quickly and efficiently to support customer queries.

Newcastle Upon Tyne, United Kingdom

Main Duties:- To provide great customer service assistance for students and sponsors with their student finance related queries.- To use various systems, and ensure that customers are getting the correct information.- To provide general information about Student Loans’ Terms & Conditions, and eligibility criteria.- To handle customer complaints regarding the service they have received, or the about the procedures of Student Loans Company Ltd.

Sunderland, United Kingdom

Budapest, Hungary

Main duties:- To instruct our guests, how they could manage to fly a Boeing737-800NG (simulator environment only)- To help our receptionist staff, with the paperwork, alsosupervising the cash register at the opening and at the closing hour.- To solve IT problems, in the simulator, such as wrong hardwareand software connection, or recalibrating the yokes, pedals, etc.

Master Of Science - Ms, Computer/Information Technology Administration And Management

Bachelor Of Science (Bsc), Business Information Technology

A-Levels Equivalent, Information Technology, Mathematics, Hungarian Literature And Grammar, English Language, History

Activities and Societies: I've taken part in the Filming and Media Studying Group Also in the Student Government Organization as a Vice.