Mark Lindley Email & Phone Number

Rock Hill, Sc, Us

Augusta, Ga, Us

Carson, Ca, Us

Charlotte, Nc, Us

➤ Serving in a multi-faceted role, including heading up an entire new faction of online ordering, direct to end consumers.➤ Reporting directly to the COO, and being added to the Corporate Leadership team in '19, as well as being given equity.➤ Helping to develop Business Continuity Plan, as well as implementing work from home protocols during COVID-19.➤ Starting out managing 7 Customer Service Representatives, and adding on additional personnel in Web Fulfilment, and then taking on the Returns Department in '09.➤ Hiring over 160 employees, promoted 49 of them into every department of the company, and managing 20 direct reports. ➤ Adding 5-6 staff to the team every year as the company experienced rapid, exponential growth and footprint expansion.➤ Effectively overseeing ordering processing for brand new Third-Party Logistics Department, called HubMatrix, in ‘21.➤ Taking on Product Information Management and some Inventory Management functions within the team in '20.➤ Successfully processing $100M+ in orders annually, as well as delivering a 41% reduction in overall customer returns.➤ Playing a key role in the '16 acquisition of the company's largest competitor, and managed 40+ staff for 12-18 months.➤ Modernizing RMA, call tag, and credit memo processes to expedite workflow, resulting in a real-time response system.➤ Recovering millions-of-dollars in revenue by implementing new returns damage claim and product recovery processes.➤ Strategically leading cycle counts and stock checks to verify inventory accuracy, as well as to ensure product integrity.➤ Working with vendors, FDA, and USDA to create SOPs in compliance with Federal regulations for food product recall.➤ Establishing new Departmental processes, increasing sales order entry efficiency by 36%, while reducing errors by 68%.➤ Creating accountability metrics and performance incentives, leading to a 50% increase in output within 1st 6 months.

Charlotte, Nc, Us

Bachelor Of Applied Science (Basc), Kinesiology And Exercise Science

Associate Of Arts (A.A.), General Education