Mark Murphy, Pmp, Itilv3 Email & Phone Number

Chantilly, Va

In support of the GSA Transition Coordination Center program - provided assistance to federal agencies transitioning off existing expiring contracts (Networx, WITS and Regional LSAs) onto the new Enterprise Infrastructure Services (EIS) contract. Specific tasks included developing training materials, conducting training courses, agency requirements analysis, strategy development, writing agency solicitations (Statements of Work (SOW) and Statements of Objectives (SOO)), developing source selection criteria, participating in technical and price evaluation, developing task order project plans, service ordering and other transition-related activities.Led a team of 10+ professionals conducting and analyzing base assessments for the U.S. Air Force as part of a network modernization project to upgrade/migrate base telecommunications systems to Voice-over-IP (VoIP), Network-as-a-Service and the Microsoft Teams platform.

Herndon, Virginia

Directed a team of 15 federal Project Managers, Sales Engineers, and Account Managers in support of all federal government programs, projects, contracts, task orders and awards. Maintained full lifecycle management of a $40,000,000 federal book of business. Engaged in pre-proposal strategic activities, proposal writing, review and delivery. Managed all external vendors, integrators, and subcontractor relationships. Collaborated with internal support organizations to develop and implement federal processes and procedures.• Directed and monitored organizational staffing - recruitment, selection, training, development, performance assessment, workload planning and disciplinary actions.• Monitored budget oversight, developed strategic planning, cross-collaboration and process improvements.• Secured, managed, and expanded all federal contract vehicles and programs, providing service to over 90 agencies (including GSA Schedule 70, multiple GSA LSA contracts, WITS3, Networx, DATS, DITCO).• Developed and executed project/implementation plans/schedules/budgets/staffing requirements/reporting and other deliverables for all federal programs, contracts and projects to ensure contract compliance.• Instrumental in developing and managing GSA and agency portals for order submission, tracking, reporting, trouble monitoring and ensuring contract compliance.• Increased average installations by 7% annually by developing new SOP’s and streamlining • Strong knowledge of VoIP, TDM, LAN, WAN, MPLS, TCP/IP, SD-WAN, IPsec, MNS, Wave Services.

Herndon, Va

Responsible for delivering the Customer Experience and driving customer loyalty for the life cycle of the contract. Liason between Intellifiber and the customer, serving as an advocate for the customer while balancing business goals and objectives. Primary responsibilities to renew, retain and grow a base of government accounts while making it easy for the customer to do business with the company. Set the appropriate expectations across the customer journey while educating on how to leverage tools, resources, products and services to run and grow their business.

Herndon, Va

Primary responsibility to manage and provide face-to-face care to 150+ large business & government accounts. Responsible for revenue protection / churn / account retention and product penetration. Lead account planning sessions and uncover additional revenue-generating opportunities. Responsible for revenue growth, contract renewal and account saves within portfolio. Provide training and support to customers, sales teams, agents and vendors.