Mark Frank T. Email & Phone Number

Vienna, Austria

Vienna, Austria

Vienna, Austria

Leading and collaborating with colleagues from diverse business units on IT projects over all phases within a SCRUM approach. Among other aspects, my activities consist mainly of the following responsibilities and duties:• Actively contributing to developing application roadmaps, pursuing roadmap goals according to deadlines, adjusting roadmaps in response to developments both in the marketplace and in the organization’s IT environment• Directing the team for the purposes of setting… Show more Leading and collaborating with colleagues from diverse business units on IT projects over all phases within a SCRUM approach. Among other aspects, my activities consist mainly of the following responsibilities and duties:• Actively contributing to developing application roadmaps, pursuing roadmap goals according to deadlines, adjusting roadmaps in response to developments both in the marketplace and in the organization’s IT environment• Directing the team for the purposes of setting sprint goals, organizing release-related tasks and overcoming hurdles to progress• Advising and supporting internal customers in defining requirements and test cases in the context of product backlog refinement (grooming)• Closely collaborating and coordinating with external vendors for sprint planning and release timing• Appropriately triaging and processing bugs according to importance and the given circumstances• Leading testing over the course of release acceptance• Coordinating and delegating tasks for release roll-out• Organizing and guiding sprint retrospectives both internally and with external partners, implementing and monitoring adjustments to future sprintsImprovements and Accomplishments• Increased sprint performance by 140%• Implemented and drove adherence to a consistent sprint cycle• Consistent high quality in developing and documenting requirements and test cases• Increased mutual trust and cooperation within the team Show less

Milwaukee, Wisconsin, United States

▪ Serving as product owner, lead a project team composed of cross-functional engineers in an agile environment to prototype, implement, iterate and release products and features as well as address defects▪ Managed software projects, coordinated and executed ancillary activities such as creating training materials, planning beta testing ▪ Defined and scheduled releases▪ Planned SCRUM sprints/iterations, lead all ceremonies▪ Documented product specifications, including user… Show more ▪ Serving as product owner, lead a project team composed of cross-functional engineers in an agile environment to prototype, implement, iterate and release products and features as well as address defects▪ Managed software projects, coordinated and executed ancillary activities such as creating training materials, planning beta testing ▪ Defined and scheduled releases▪ Planned SCRUM sprints/iterations, lead all ceremonies▪ Documented product specifications, including user stories and wireframes▪ Created preliminary and final application designs, responsible for all UI/UX aspects of features including implementing accessibility-based interfaces▪ Interviewed clients and end-users to discover underlying business needs▪ Defined product strategy/vision, business use cases, competitive market positioning and messaging▪ Established, helped manage, and executed a multi-million-dollar product roadmap to achieve the organization's strategic goals▪ Calculated ROI projections and performed analyses to determine the business value of projects, prioritized projects accordingly▪ Conducted analyses to measure the effectiveness and validate the success of completed projects Show less

Milwaukee, Wisconsin, United States

▪ Consulted with clients to guide them to a successful implementation of the licensed solution▪ Secured extension of license agreements by advising clients on system customization▪ Collected and communicated specifications to software engineers through user stories for developing new system features and enhancements ▪ Increased revenue by cooperating with the Sales department to identify up-sell opportunities with current clients ▪ Strengthened client loyalty by assisting them… Show more ▪ Consulted with clients to guide them to a successful implementation of the licensed solution▪ Secured extension of license agreements by advising clients on system customization▪ Collected and communicated specifications to software engineers through user stories for developing new system features and enhancements ▪ Increased revenue by cooperating with the Sales department to identify up-sell opportunities with current clients ▪ Strengthened client loyalty by assisting them in integrating their systems into their IS portfolio▪ Proactively worked with clients to identify and prevent potential implementation and usage issues ▪ Assisted with acceptance testing and defined roll-out for new functionality▪ Managed multiple internal projects concurrently to improve tools for cross-team projects▪ Engaged with client staff in various business functions, including CEO and CIO stakeholders▪ Wrote client-facing documentation such as white papers, guides and technical templates, empowering clients to engage in self-service Show less

Cedarburg, Wisconsin, United States

▪ Ensured client satisfaction by carrying out customizations to CRM software based on the .NET framework▪ Advised clients on customization specifications, focusing on interface usability and adherence to design conventions▪ Coordinated the prioritization of projects between project managers and quality assurance engineers to ensure deadlines were met and work completed per specification▪ Secured user adoption by performing ETL processes to clients’ data from prior systems▪… Show more ▪ Ensured client satisfaction by carrying out customizations to CRM software based on the .NET framework▪ Advised clients on customization specifications, focusing on interface usability and adherence to design conventions▪ Coordinated the prioritization of projects between project managers and quality assurance engineers to ensure deadlines were met and work completed per specification▪ Secured user adoption by performing ETL processes to clients’ data from prior systems▪ Improved existing user documentation with the goal of empowering clients to effectively administer their solutions Show less

Milwaukee, Wi

▪ Assisted researchers in designing and carrying out studies so that valid and actionable data could be collected as quickly and ethically as possible▪ Freed up researchers' time by preparing and conducting interviews with research study participants▪ Aided researchers' productivity by effectively compiling and organizing qualitative data for analysis▪ Created a productive environment for researchers by ensuring their ease of access to materials, and preemptively obtaining… Show more ▪ Assisted researchers in designing and carrying out studies so that valid and actionable data could be collected as quickly and ethically as possible▪ Freed up researchers' time by preparing and conducting interviews with research study participants▪ Aided researchers' productivity by effectively compiling and organizing qualitative data for analysis▪ Created a productive environment for researchers by ensuring their ease of access to materials, and preemptively obtaining literature in anticipation of their project schedules▪ Prepared academic manuscripts for submission, paying painstaking attention to detailed requirements in order to increase the likelihood of acceptance Show less

Master Of Science (Msc), Information Technology Management, 3.975

Graduate Certificate, Enterprise Resource Planning (Erp) Technology

Focus on ERP utilizing SAP in practice. Topics covered included implementation and configuration strategies, principles.

Bachelor Of Science (Bsc), Information Resources Management, 3.95

Activities and Societies: Student Senator, School of Information Studies; Student Education Technology Fee Disbursement Committee; Campus.

European Studies/Civilization

Sommerhochschule, Summer, 2006.