Oversee and steer the direction of IT, Provide excellent service and support to staff, simplify workflow and automate tasks through the use of technology, Develop and support IT staff promoting trust and respect to accomplish goals.Advise Executive Leadership and all Stakeholders on all aspects of technology.Manage all IT Help Desk Functions for 1500 Staff Across 13 locations.Manage Relationships with Vendors and negotiate contracts to reduce costs. --Reduce costs and increase reliability of systems and networks. Oversee Major Organizational IT Projects --Managed Kronos Workforce to Kronos Dimensions --Converting Existing Legacy Systems to VMware and Moving Critical Infrastructure to Data Center Location. --Windows 10 Deployment across 10 locations and 700 workstations --Deployment of 300 Chrome Devices for Charting. --Upgrade and Deployment of Enterprise Backup Solution --Deployment of VOIP Systems for Communication --CISCO Meraki deployment across all locations --Successful integration of acquired companies into existing infrastructureManage IT Security across Organization --Acting HIPAA Security Officer --Create and Update IT policies as necessary --Provide Education on IT Security to End Users --Annual Security Risk Assessment responsibilityOther Operational responsibilities. --Manage and Update Corporate Website --Oversee Operations of corporate office facilities and vendor management. --Assist with mass communication needs implementing Alert Media across the organization

Plan and Oversee the Information Technology direction for Healthcare IT Organization in Pittsburgh, PA.--Moved 100% internal Critical Applications to Data center/cloud to reduce Internal Risks and to ensure business continuity and Disaster Preparedness. --Rollout of Office365 and Email encryption companywide to reduce risks.--Created policies to ensure organization was adopting a culture of Compliance with HIPAA--Implemented Change management procedures to reduce downtime.--Orchestrated Multiple Corporate Relocations with 0 customer impact --Maintain Excellent Vendor relationships--Attended Multiple Customer sites to overview technology requirements and make recommendations--Completed Selection Process and Purchase of Enterprise wide CRM System. --Designed and oversaw Rollout of Monitoring system for all Hosted Clients reducing calls and increasing Client satisfaction while not increasing overhead or costs.

Oversee daily operations of the largest GE Heathcare reseller of Centricity Practice Management and Electronic Medical Records.--Promoted key personnel into supervisory roles. --Developed support processes and procedures --Rollout of first company CRM application--Implemented metrics to increase service levels and reduced customer service complaints--Created employee skills matrix--Designed incentive plans around performance metrics.--Used Crystal reports to gain insight to areas to improve in Service and support

Triage Internet Connectivity for Customer base of 475,000.Daily Call volume of 30-40 calls / day + Customer email responses Team Recipient of PC World's "World Class Support" AwardLearned multiple Operating System platforms -Windows, MAC, LinuxUsed Troubleshooting techniques to quickly determine problemsUsed Soft Skills to guide customers through fixing issues over the phone.