Mark Tanner Email & Phone Number

Cincinnati, Ohio, Us

Focusing on enhancing the Data @ Rest capabilities with Vormetric Transparent Encryption in the US region and work with the other engineers globally, to setup an Encryption Key as a Service that will be exposed to applications hosted across the various internal and external cloud infrastructure and platforms, through secure APIs. Playing a key role in embedding Cryptographic capabilities within our business application infrastructure footprint, and drive building a robust Crypto & Data Protection application and infrastructure operational capabilities, leveraging the existing and new capabilities owned and managed by various teams across Global Security Services and IT, around logging, health and event monitoring, alerting – notifications and incidents, and reporting.

Cincinnati, Ohio, Us

Environment: Data Center, Hardware (Dell R610, R620 Server and Cisco UCS 5108, Nutanix 3065, ILO, iDrac), Windows Server 2008/2012, Storage/Backup (EMC VNX 5500, 5600, VMAX, Avamar, Data Domain), VMware (ESXI 5.5, HA, DRS, Datastore Clusters), Active Directory, GPO, DNS, MS Exchange, Antivirus (TrendMicro OfficeScan 11 SP1), Vormetric DSM Encryption (ver. 5.3), RSA Security Center 8.1, SCCM, Agile Methodologies, ITIL, ServiceNow.• All aspects of hardware and software troubleshooting and root cause analysis.• Application Deployments of Web based and other services for Application Teams.• Extensive Change Control Process and CMDB using ITIL principals.• 24x7x365 mission critical environment and provided Tier 3 support for infrastructure including: Servers, Hardware, Active Directory, VMware and Storage. • Worked with security teams to harden systems and meet compliance requirements.• Key Admin in dual control procedural environment to manage encryption keys.• Documentation of new technical processes and procedures.• Upgraded RSA Security Center to 8.1 Appliance for two-factor Authentication.

Brookfield, Wisc., Us

Environment: Large Scale 5000+ Microsoft Windows 2003/2008 Server Environment. 23000+ users, Active Directory, MS Exchange, Symantec Net Backup, Symantec Endpoint Protection, RIM BlackBerry Enterprise Server, Good Technology, Symantec’s Enterprise vault (EV Discovery accelerator),Source One, Quest Active Roles, Entrust, Splunk, SMTP, DNS and WINS, ECM, Opsware, SANSurfer, PowerPath, SAN, NAS, RAID 5, CA Service Desk, Remedy, HP Server Automation, VMWare, VSphere, Hyper-V. • Team of Enterprise Tier 3 support of Large Scale 5000+ Microsoft Windows 2003/2008 Server Environment.• Responsible for Administration, Hardening, Patching and Maintaining 300+ assigned servers.• Collaborate with many different Application teams while providing care and feeding of 300+assigned servers and application upgrades while minimizing down time in a Production environment.• Server Hardware Support for Dell and HP server Platforms. (Dell1650,1750,2450,2650,2850,2950,6650,6850,6950, HP Proliant DL380 G6,G7and BLADE) • Projects: Data Center Consolations, Data and Storage Migrations, IVMR Remediations, Decommissioning Servers and Hard Drive Destruction.• Supported Servers for Government Contracts which require navigation of many complex processes and security requirements.• Complex Change Control Procedures• Documentation of new technical processes and procedures.• Provided 24/7 On Call Support of 5000+ Windows Server Issues and Alerts.

Environment: Large Scale Microsoft Active Directory Deployment on Server 2003/2008, MS Exchange, MS Operations Management, Symantec Net Backup, RIM BlackBerry Enterprise Server, Symantec’s Enterprise vault (EV Discovery accelerator),Quest Active Roles Server, Entrust, SMTP, DNS and WINS. • Enterprise operations support of Active Directory, Blackberry and Messaging Management for the Department of Homeland Security / Immigration, Customs Enforcement (ICE) – Active Directory Exchange and Blackberry Team (ADEX). Providing tier 3 support, troubleshooting and monitoring for Windows Servers, Active Directory, Exchange e-mail and related services including Blackberry enterprise services, BigFix, server backup, DNS, WINS, SMTP, Microsoft Operations Manager.• Had Secret Clearance• Active directory consists of over 100 Domain Controllers that maintain a domain with well over 50,000 user objects. They are also running DNS and WINS for the ICE environment.• Exchange consists of approximately 85 Exchange servers, Outlook WEB Access, SMTP, public folder, backup and bridgehead servers.• BES consists of 10 BlackBerry Enterprise servers that support over 8,000 Blackberry devices. • Enterprise Systems include Active Roles, Microsoft Operation Manager and BigFix to monitor and manage the Microsoft infrastructure.• I have been appointed as the point person for the Audit Support Team. This is a highly visibility and high priority responsibility for the purpose of researching and suggesting resolutions for audit issues that come up in a secure Federal Government environment.

Brookfield, Wisc., Us

• Rolled out a new handheld technology called “Good Technology” for the Pocket PC and Smart Phone Platforms.• Analyzed server availability issues and recognized a need to implement a remote monitoring and event notification process. Increased server uptime and corporate productivity. • Devised a plan to analyze and identify recurring issues submitted via problem tickets. Identified a need for desktop training. Reduced 90% of the recurring issues.• Led a team tasked with the successful deployment of Intel based servers used for email and instant messaging. Purchased and deployed 110 Intel based servers across the country to migrate Exchange/LCS/MOC. • Led a team of Domino Administrators and Notes Developers to define performance standards, realize efficiencies thorough people, hardware and process consolidation/standardization and to leverage application development and reduce costs for the business units.• Designed two new electronic forms for processing user requests. Requests were approved and stored electronically, which eliminated the manual process of approving the requests and filing them.• Planned, developed and implemented an online repository that had document level security. The database is full text indexed, is searchable and can be accessible via a browser. • Identified that the help desk personnel lacked critical knowledge of how to properly support Lotus Notes. Developed training seminars to improve the resolution of common issues, which reduced the number of problem tickets for the IT staff.• Provided exceptional 3rd level user support. • Highly Skilled in customer service. • Served as a subject matter expert (SME) in administration of Lotus Notes/Domino and a technical mentor to more than 30 Desktop Technicians and 30 Helpdesk Personnel.

• Saved SC Advertising $525,000.00 annually on consulting fees by becoming subject matter expert (SME) and taking over the management of the company’s Notes/Domino System Administration responsibilities. Initially was hired for another responsibility.• Recognized a need to make the company a proactive company instead of a reactive one by implementing remote monitoring and event notification for server issues.• Excelled at reducing reoccurring issues through identifying problems, correcting and documenting them and implemented training sessions when necessary.• Recognized for providing outstanding customer service through user support.• Assisted NT Administrator with networking issues with PIX firewalls, Cisco routers and switches, VERITAS backup, McAfee ePolicy Orchrastrator virus protection, VPN and RAS, etc. • Customized and administered Domino.doc, Fax for Domino and Notes Databases. • Implemented ID Recovery to insure user ID integrity.• Administration and station programming of Lucent Merlin Legend MLX telephony equipment.• Assisted users in developing personal knowledge of customized Notes databases through training.• Developed IT System Documentation and user training manuals.• Designed, documented and created test environments for the purpose of testing custom databases and to insure customizations, to the environment, remain during the upgrade process.

Lake Buena Vista, Florida, Us

• Planned, developed and implemented an online system that kept overtime records for 117 personnel. Reduced the time to update the records from 1.5 hours per day to 10 minutes. • Over the ten plus years held numerous positions related to the fire service with duties associated with each position. Below are two positions that include management experience. Interim Lieutenant/E.M.T.• Moved into the position of Lieutenant for 3 years. Duties include training of personnel, shift scheduling, staffing of apparatus, personnel issues, performance reviews, in station and on scene supervision of 14 personnel, delegation, hired overtime staff.Executive Board Trustee• Reedy Creek Firefighters Union local 2117 of the International Association of Firefighters. Duties: Labor relations between Reedy Creek Improvement District and 117 employees of The Reedy Creek Emergency Services Fire Department.

• In direct supervision over 18 bus drivers, duties include scheduling, personnel issues, performance reviews, pay-role and input on fiscal budgeting. Personnel training and responsible for administering Colorado Class S (Chauffeur License) Drivers License Tests for bus drivers.• Planned, Developed and Implemented a new transportation method incorporating express routes which increased efficiency and reduced the time it took to move large numbers of guests by one half.