Responsible for:- Demand planning - Seasonality & events planning - New customer planning & on-boarding- Solution design & costing new customer projects Key achievements:- Lead and manage team of 40 supply chain managers, demand planners and project managers - Implementation of new demand metrics such as Forecast Value Added (FVA), leading to overall improvement in customer collaboration and forecast accuracy - Improvement in statistical and collaborative forecast forecast accuracy from 65% to 70% aggregated- Oversaw project management for key seasonal events such as Back to Schools and Christmas resulting in overall improvements to customer service during critical trading periods - Oversaw implementation of new customers to the network including the successful on-boarding of a £60m customer, which was Brakes largest win for a number of years and required new and bespoke supply chain solutions such as twilight and night time deliveries. - Improvement in new customer profitability through more accurately identify cost to serve requirement at point of scoping and planning- Creation of network capacity & capability analysis showing network pinch points & customer behaviour impacts, which has supported the thinking for future network strategy.

Responsible for developing & implementing a network strategic approach for improving customer profitability. This involved:- Establishment of true cost to serve for all elements of the supply chain - Development of a distribution rule set to explicitly link service delivery with cost to serve - Creation of tools, which enabled the sales teams to make informed customer decisions relating to capacity (where to sell) and profitability (what service to sell) - £1.5m of savings realised through targeted depot by depot approach (reduce deliveries, save vehicles, identify margin issues etc) - Provided the link between sales & operations to understand, facilitate and realise those savings where identified

Main accountabilities: Lead, direct & develop a team of 40 customer facing Supply Chain Managers, Inventory Managers & Inventory PlannersBudget holder for functional areaImprove first time availability, forecast accuracy, inventory health & waste reduction for a portfolio of approximately £1b of key customersKey achievements in role:Re-defined and implemented a team structure to deliver a competitive advantage for customers through greater collaboration on forecasting & supply chain metricsGrown team by 10% to balance workload including internal promotions through people developmentImproved first time availability through better customer collaboration by 14% year on yearImproved clearance of obsolete stock by £150k in six months and increased rate of stock clearance within 12 weeks by engagement with the Operating Board and developing clearer process and accountabilitiesImproved year on year product write-off by £100k for customer bespoke linesBuilt a structure to obtain more customer insight in order to improve the effectiveness of the S&OP processDeveloped and delivered a training programme to embed a Lean culture across the wider Supply Chain team Functional accountability for customer insight & inventory forecast for The Commonwealth Games & Universal Free School Meals projects