Mark Andre Email & Phone Number

Miami Beach, Fl, Us

Miami Beach, Fl

Miami, Florida, United States

- Led team of 5+ direct reports in supporting other departments and functions with a diverse set of logistical/operational tasks and projects- Trained and managed team of coordinators to scale various systems and processes through a period of hypergrowth while still delivering a high quality product- Oversaw and participated in various audits of company systems/data- Assisted in migration of company’s SOP Library to Confluence, and guided team in management of this Library to keep it up to date, organized, and useful- Played a key role in a payroll revamp proof-of-concept to make the payroll process more efficient for all stakeholders, as well as making more efficient use of company resources- Made strategic decisions for projects and initiatives for the team to focus on, as well as creating and shepherding the team through their first iteration of OKRs- Monitored the team’s performance and KPIs, providing mentorship and guidance- Supported team members in lateral or upward promotions to meet their career goals- Interviewing and hiring new team members

Miami, Florida, United States

- Ensured instructors were scheduled to teach courses for hundreds of cumulative class hours- Managed and audited payroll for 80+ instructors at 3+ university bootcamp programs- Took part in onboarding and training new instructors, managing their equipment, and ensuring they receive approval from university partners prior to teaching- Met with university partner points-of-contact to review KPIs and explore initiatives to launch new programs- Led cross-functional meetings with other key stakeholders to deliver the best possible experience for students and instructors- Constant performance review and discussion with instructors- Continuing many duties of that were performed as LMS Administrator, including Zoom and Panopto administration and managing those systems as related to live virtual classes

Miami, Florida, United States

- Oversaw transition of company’s LMS from Moodle to Canvas- Launched Canvas platform for cybersecurity bootcamp at several universities, including University of Michigan- Played critical role in rapid conversion to digital/virtual education at height of the first wave of Covid-19 lockdowns–particularly in establishing usage of Zoom for live classes, as well as integration of Zoom into various systems to allow students to join classes and view class recordings soon after a class ends- General Zoom administration for entire company, leveraging the system creatively to meet employee needs- Worked with curriculum creation teams to QA content before implementation within Canvas and delivery to thousands of students- Automated several repetitive tasks in the workflow to import content to Canvas- Established processes for updating content and notifying relevant stakeholders of those changes- Recorded high-quality voiceover for asynchronous curriculum and training videos- Vendor evaluation for use in our suite of educational platforms- Established several systems across different platforms and integrations that are still in use by the entire company and its clients

Miami/Fort Lauderdale Area

As LMS Administrator, I manage and maintain a learning management system for several traffic school/driver's ed websites. This includes coordinating course material updates, formatting that material using markdown, managing media files in a CDN, and troubleshooting customer issues. I also provide knowledge management, maintaining a wiki and documentation for various software and systems CyberActive uses. I provide some project management, translating business requirements into workable deliverables for our developers, monitoring project status, providing support for devs via product configuration in the LMS, and leading QA of new development.As Compliance Manager, I lead a team of customer service representatives and compliance specialists who process course completion certificates, field customer inquiries or tickets, and report student activity to various state DMVs. I am the main point of contact between our company and governmental regulatory agencies, ensuring our products are compliant with state laws. I monitor state agency communication for updates to laws, and translate those laws into software settings for our products. I also oversee state audits and license renewals for the company, as well as bond renewals.

Miami/Fort Lauderdale Area

I redesigned this organization's WordPress site to make it more usable and responsive to mobile browsers. I maintained the site and also helped with various technological tasks, including: social media, e-commerce, web hosting, etc.

Evaluating web content and search results.

Gainesville, Florida

Gainesville, Florida Area

Bs, Information Technology

Full Stack Web Development Certification, Computer Software Engineering