Providing specialist Lab computing support to AstraZeneca customers based at the Alderley Park site.

Field engineer providing support to LCFT north Lancashire sites.

Lab Computing support specialist contract for Cognizant based at AstraZeneca Alderley Park Macclesfield Cheshire.

2nd line technical support of the NHS bespoke desktop applications & general office applications.

Provided Laptop, Desktop, Server & Network support to 2 offices with 60 users using Windows 7, Vista and XP clients.Administration of Exchange server 2010 including creation of distribution groups and users.Administration of the domain using Active Directory.Upgraded the HP & Dell servers (Windows 2008 R1/ R2 & Windows 2003 Server) to latest driver and management software revisions.Corrected domain time synchronisation to remove 5 minute offset from GMT.Upgraded Eset antivirus server / clients to latest version and arranged 2 year license renewal.Upgraded 3 x HP office Switches to latest software release.

Provided third line support for the Initiator Pro software and platform. Resolved system issues, tested application changes, implemented system specific change control processes, and implemented changes to development, pre-prod, and production systems. Became the key technical contact for the Initiator platform and was required to be involved in any change that was requested to the platform at any of the 6 CPU sites.Planned, tested then installed Initiator platform at a new AstraZeneca Clinical Pharmacology Unit (CPU) in a hospital in Philadelphia, USA, including several weeks on site during implementation.Technical advisor to PM to help plan, staff, and schedule the migration from Oracle 8 to 9.Completed a comprehensive knowledge transfer of Initiator Pro system to third party vendor that assumed support for the CPU IT systems for AstraZeneca.Technical consultant GEM-EDC phase 2 global project. Migrated the GEM-EDC phase 1 platform and system, including existing Clinical Data, to a Windows 2000 environment and introduced a new version of the Initiator Pro software. Installed and resolved problems with the new platform at the five AstraZeneca CPU sites, including two months on site at the three sites in Sweden. Developed, validated, and packaged NT4 server builds for the GEM-EDC phase 1 global project which provided automated data capture, processing and reporting for clinical trials at five European clinical pharmacology units.Managed and implemented the server rollout across the five sites. Took system through the entire AstraZeneca Global Computer Validation Lifecycle and Process including an overview of 21 CFR part 11.Involved in technical design of GEM-EDC environment and generation of validation documents, SOPs, Technical Spec, Install Instructions, IQ, OQ and PQ. Created validated install instructions to enable server hardware to comply with GCP standards.

Built and supported desktops on the Laboratory Information Management System (LIMS) project.Provided onsite second and third line support for the NT servers and desktops. Wrote SMS 2 scripts and registry updates to install bespoke software the project generated.Tested and approved packages from LIMS and authored validated implementation plans and reports for the CDS NT 4 server builds and additional software in accordance with the GSK general and local operational procedures (GMP).

Remote hardware/software audit of 200+ PC’s across the UK with PC Anywhere/Tivoli

Supported ERG’s proprietary ticketing software and hardware.Maintained the ticketing software databases and Windows 98 at the various bus depots remotely, and the general IT/network support. Planned and upgraded the ERG internal Ethernet network from 10mbps to switched 100mbps and provided third line support for any communications problems that arose.Sourced & implemented 5 Kilostream leased lines, routers, and NT4 Workstations/Servers

Halifax Bank, Halifax and Copley - Second line server/network support engineer. Responsible for server/network availability and backup solutions of the Copley data centre, with 35 Compaq Servers running NT 3.51 server with Windows 95 & NT 4 clients on an IP Token Ring network using ARCServe, ADSM, Backup Exec, Insight Manager & Openview.Lloyds/TSB, Manchester - Provided desktop/server support for over 600 users in an NT 4, Windows 98 environment and helped migrate from a Novel 3.12, Windows 3.1, and MS Mail platform to a Windows NT 4 and Exchange 5.1 environment.

During the time I spent in the commissioning department at Technology Plc, I installed all kinds of software and hardware into numerous different makes & models of laptops, desktops and servers. I also acquired an in-depth understanding of the internal architecture of the IBM PC platform. Beginning May 97 I spent four months at the Norweb Call Centre in Bolton, (part of United Utilities) as part of the desktop/server support team on behalf of TPLC. My main role was to ensure the correct operation of the call centre workstations & servers. I gained first hand knowledge of the installation, maintenance and administration of NT 3.51 (workstation & server). One of the tasks I performed at Bolton that I found especially interesting was the installation and configuration of a Fax Client\Server system for the Energy & Telecommunications department.September 97 I transferred to a Northwest Water site in Warrington as part of the second line desktop support team (again part of the UU group). My main role was to manage any faults that occurred with the desktop PC’s and bring the fault to a successful conclusion. This site provided me with the opportunity to further develop my knowledge of Windows 95. I also gained knowledge of supporting PC’s in a Token Ring, TCP/IP corporate network environment. Basic knowledge of Novel 3.x was also acquired while on site.