Mark Tejada Email & Phone Number

Chandler, Az, Us

Chandler, Arizona, United States

Phoenix, Arizona, United States

Scottsdale, Az

Oversaw management and analysis of all reported issues to production support. Point of contact to submitters; manage service level agreements for business metrics and serve as lead contact to communicate issues to prioritization team. Handled triage and root-cause analysis of production support issues and provide status report to clientele. Conducted Post-validation release testing.• Released monthly post-validation testing without interruption.• Reduced response time to customer by developing procedural guidelines that eliminated duplication of steps for submitted issues.

Scottsdale, Arizona

Trained customers on business and technological trends to support strategies for improving performance with emphasis on emerging business practices, technologies, and methodologies. Conducted analysis of business and user needs, defined business requirements and recommended appropriate solutions and business strategies. Led process management and technical consulting to resolve moderately complex business problems.• Provided demos and walk-through on a consistent basis.• Implemented and distributed strategic solutions and methodologies.

Scottsdale, Arizona

Executed complex configurations, installations, and second/third tier support for end users on client servers, PC hardware and software, and additional business software applications and equipment. Conducted diagnostic research, analysis, and resolution of general computer problems and malfunctions for internal and external customers. Provided primary interface with vendor support service groups and internal analysis and support to ensure proper escalation during outages or periods of degraded system performance. • Evaluated/delivered technical solutions for complex technical control facility hardware and software.• Co-created new process/procedure within unit to quickly troubleshoot and resolve customer issue.• Developed and implemented end-user training and documentation on information systems/applications.

Scottsdale, Arizona

Translated business and system needs into user interface specifications for development referenced during the Software Development Life Cycle (SDLC), using requirements elicitation, analysis, specification, verification and management techniques. Engaged in work efforts at all scales ranging from minor defect fixes and enhancements to development of new applications; along with various types of solution approaches (e.g., custom development, package implementation, etc.)

Journeyman License, Pipefitting/Pipefitter

Bachelor'S Degree, Liberal Arts And Sciences/Liberal Studies