Mark Terrill Email & Phone Number

Beachwood, Ohio, United States

Meet and exceed guests’ expectations by anticipating services they might require­Resolve guest issues quickly, efficiently, and courteouslyTrain, cross-train front desk staffSchedule front desk staff, bell staff, honors hostess, securityEvaluate the job performance of each staffVerify that room status information is accurate.­Review and complete the credit limits of guestsWork within the allocated budget for the hotel Enforce all cash-handling, check-cashing, and credit policiesEnforce the hotel's time and attendance policies Prepare performance reports related to the proper departmentMaximize room revenue and occupancy by reviewing the status dailyMonitor the selling level of the house every dayEnsure implementation of all hotel policies and house rulesPoint person for operating and maintaining computer systems Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, reports, and tracking logsEnsure the guest experience is great and assist if not to their expectations. Operate within a budget.

Beachwood, Ohio, United States

Responsible for overseeing the successful operation of the hotel to ensure guest satisfaction and enhance the hotel's reputation among travelers. Hiring, scheduling, and training of team members. Managing room rate and inventory. Managing guest supplies, and office supplies. Engaging with guests, and resolving issues with their stay. Mentoring team members in all hotel departments. Being the back bone of the hotel.

Helping individuals with intellectual and developmental disabilities live full and rewarding lives by providing a variety of services. Currently provides services to over 200 individuals in 45 residential sites.Current Responsibilities­ Maintain up to date client’s ISP, medical, psychiatric, behavioral, and social needs­ Manage staff scheduling, monitor overtime, and keep within budget­ Manage each client’s banking request, client budgeting, and receipts­ Ensure that each client has many opportunities to get involved in their community and that community activities are planned and executed by staff­ Maintain positive interactions with members of clients, client’s family, vendors, and coworkers­ Monitor and approve timesheets, punches, mileage, time-off requests, and leave of absence for direct care reports­ Communicate with HR and payroll to ensure all necessary documentation is submitted­ Worked with QA to ensure that the site is compliant with county and state regulations­ Ensure that all staff’s training is up today

Westlake, Ohio

Westlake, Ohio

­ Manage all hotel operations during assigned shift as Manager on Duty­ Meet and exceed guests’ expectations by anticipating services they might require­ Resolve guest issues quickly, efficiently, and courteously­ Train, cross-train front desk staff­ Schedule front desk staff, bell staff, honors hostess, security­ Evaluate job performance for each staff­ Verify room status information is accurate.­ Review and complete the credit limits of guests­ Work within allocated budget for the front desk­ Enforce all cash-handling, check-cashing, and credit policies­ Prepare performance reports related to the proper department­ Maximize room revenue and occupancy by reviewing status daily­ Monitor the selling level of the house every day­ Ensure implementation of all hotel policies and house rules­ Point person for operating and maintaining computer systems ­ Maintain organized and comprehensive filling system with documentation of purchases, vouchering, schedules, reports, and tracking logs

­ Manage all hotel operations during assigned shift as Manager on Duty­ Meet and exceed guests’ expectations by anticipating services they might require­ Resolve guest issues quickly, efficiently, and courteously­ Train, cross-train front desk staff­ Schedule front desk staff, bell staff, honors hostess, security­ Evaluate job performance for each staff­ Verify room status information is accurate.­ Review and complete the credit limits of guests­ Work within allocated budget for the front desk­ Enforce all cash-handling, check-cashing, and credit policies­ Prepare performance reports related to the proper department­ Maximize room revenue and occupancy by reviewing status daily­ Monitor the selling level of the house every day­ Ensure implementation of all hotel policies and house rules­ Point person for operating and maintaining computer systems ­ Maintain organized and comprehensive filling system with documentation of purchases, vouchering, schedules, reports, and tracking logs

Associat, Hotel/Motel Management

Education record

Completed Associated Degree Hotel/Motel Management

General Studies