Mark Tesan Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queeensland Australia

• CGU is part of the Insurance Australia Group which is a leader in commercial, rural and personal lines.Key responsibilities as a Landlord Property Claims Consultant include:
• Manage a portfolio of claims ranging from insured events, accidental damage and tenant damage
• Manage claims from beginning to end including the settlement of claims
• Work in an intermediated team – interaction pre-dominantly with insurance brokers, also interact with property managers and the insured’s… Show more CGU is part of the Insurance Australia Group which is a leader in.
• Work in an intermediated team – interaction pre-dominantly with insurance brokers, also interact with property managers and the insured’s directly
• Ensure my individual worklists are maintained and up to date and assist with teamwork worklists

Brisbane, Queensland, Australia

Osaka, Japan

• The Osaka City Board of Education is responsible for the administration of the English language to nearly 440 Primary, Junior High and Senior High schools in Osaka City, Japan.As a Native English Teacher my objective.
• … Show more The Osaka City Board of Education is responsible for the administration of the English language to nearly 440 Primary, Junior High and Senior High schools in Osaka City, Japan.As a Native English Teacher my.
• Led classes in a team-teaching environment in Primary and Junior High schools
• Independently prepared lesson plans and met with Japanese teachers to discuss the lessons
• Prepared teaching materials including PowerPoint presentations, worksheets and flashcards
• Attended training days and seminars including the Governments reforms in the English curriculum

Hyuga-shi, Miyazaki, Japan

• Interac is Japan’s largest private provider of professional foreign teachers to the Japanese government through its Assistant Language Teacher program.As an Assistant Language Teacher I had experience working in.
• Helped students better communicate through fun and engaging language activities in a positive and friendly environment
• Enthusiastically taught lessons with level-appropriate teaching techniques and language that served to motivate and guide the students
• Respected, adhered to, and cooperated with efforts to establish Japanese school customs and exercised appropriate cultural sensitivity under all circumstances
• Participated in extra-curricular activities as directed by Interac
• Involved in ongoing training sessions and meetings, and developed a relationship with my branch Show less

Brisbane, Australia

Hoyts Cinemas is one of the world’s leading entertainment corporations. As a Cinema Attendant, I undertook box office, candy bar, floor and other related activities in accordance with Hoyts standards. I manage cash operations within the box office and candy bar. I also possess sound interpersonal and communication skills which assist to provide a high.

Brisbane, Australia

• Suncorp Insurance is one of Australia’s and New Zealand’s largest general insurance companies, selling personal and commercial products.As a Quality Monitoring Officer I monitored the quality of work of selected.
• Undertook quality assurance of commercial claims and operations completed by staff in our partnered company
• Provided commentary, recommendations and feedback to partnered processing and internal teams, with an aim of providing excellent customer service and development of staff
• Ensured Suncorp’s ongoing compliance with relevant legislation, policies, processes and procedures
• Regularly reviewed procedure manuals, made recommendations for improvement and implemented those changes
• Undertook consistency reviews with the aim to identified discrepancies and implement continuous improvement opportunities

Brisbane, Australia

• My position as a Business Review / Quality and Compliance Officer was to conduct periodic internal reviews to ensure business and compliance procedures were followed. I also produced reports for management to review.
• Quality monitoring of telephone conversations between consultants and customers or other parties
• Reviewed and monitored consultants file notes ensuring they were detailed, concise and met the… Show more My position as a Business Review / Quality and Compliance Officer was to conduct periodic internal reviews to.
• Reviewed and monitored consultants file notes ensuring they were detailed, concise and met the company’s high standards
• Accountable for identifying compliance breaches and raised this with the teams with breaches, ensuring that the issues were addressed and rectified
• Delivered recommendations for training and development, ensuring staff had the adequate skills and resources to successfully complete their duties

Brisbane, Australia

• My role as a Motor Processing Officer included answering claims insurance queries, organising payments, and the management and processing of correspondence. I regularly liaised with customers to ensure their claims.
• Processed vehicle accident claims and cross-referenced claims where both parties insured by Suncorp
• Processed claims for which the Suncorp repair process was accessed by the third party… Show more My role as a Motor Processing Officer included answering claims insurance queries, organising payments, and the.
• Processed claims for which the Suncorp repair process was accessed by the third party
• Handled liability disputes, which required me to maintain current knowledge of Australian Road Rules
• Processed clients settlement costs for personal property, medical expenses, emergency repairs, emergency travel expenses and cash settlement for repairs

Brisbane, Australia

• My role as a Claims Services Consultant was to act as the first point of contact for all claims queries and assisted customers with the claims process. I also acted in a Product and Systems Support Officer role where I.
• Provided advice and answered queries raised by Consultants
• Resolved customers queries which had been escalated
• Identified training needs of staff by… Show more My role as a Claims Services Consultant was to act as the first point of contact for all claims queries and assisted customers with the claims process. I also acted in a.
• Identified training needs of staff by reviewing files and quality listening
• Provided feedback and recommendations to ensure Consultants developmentKey responsibilities – Claims Services Consultant

Brisbane / Melbourne, Australia

Coles is a leader in Australian food retailing. As the Service Assistant Supervisor, I oversaw the daily management of the front service area. I was responsible for dealing with escalated customer queries and complaints; training of staff in store procedures; and ensuring I maintained knowledge of current Occupational Health and Safety Requirements. I also.

Bachelor Of Arts (Ba), Justice Studies

Education record

Education record