Customer Service Representative
La-Z-Boy
Works directly with retail partners and consumers via phone, email and other sources as necessary. Maintains trust and reliability with sales representatives, dealers and customers by setting and following expectations of response time frame and researching issues as needed to provide accurate information and efficient resolutions.Utilizes quality standards to determine issues or changes required for finished products, such as retail displays or furniture design. Proven skills utilizing input from multiple parties and determining plan of action (i.e., providing technical, systems assistance to managerial staff, resolving issues between retailers and consumers, collaborating with sales and logistics departments to facilitate reordering or moving furniture cross-country).