Mark Thompson, Mba, Cssbb Email & Phone Number

Philadelphia, Pennsylvania, United States

Responsible for managing multiple projects and tasks through the development lifecycle within PennDnA (Penn Data & Analytics) portfolio. This role is essential for coordinating activities to achieve strategic objectives, stakeholder needs, and effective delivery. Additional responsibilities include developing portfolio roadmaps, setting goals, and prioritizing the backlog. In this role the SPM must clarify business value and acceptance criteria for both stakeholders and development teams. The SPM must manage customer requirements and have a high commitment to detail. In this role there is a high level of accountability and visibility within the organization. Strong leadership and conflict resolution skills are necessary. This role must consult with stakeholders, offering expertise in data analysis and provide data driven strategic recommendations.

Lancaster County, Pennsylvania, United States

Develop technical soccer skills, soccer IQ, and leadership qualities in order to provide players with the greatest opportunity for advancement.

http://ephrataeducationfoundation.org

-Advisor and expert in data analysis-Work collaboratively with all levels of leadership focused on operational excellence-Create and improve data models-Develop insight on the greatest opportunities for improvement in organizational KPIs-Understand organizational goals and communicate the challenges the organization faces-Develop leaders to improve data literacy and proficiency -Collaborate with business units to use data, tools, and systems for performance improvement -Guides teams through the performance improvement process by driving the root cause of problems-Manage portfolio of projects focused on operational excellence

United States

https://www.northernlancasterchamber.org/

- Built account analysis program which added $xxx,xxx.00 to the bottom line. Encouraged a culture shift from giving away services → charging for the value delivered- Project Management - Successfully implemented revenue generating cash management services including: Positive Pay, DDM Investment Sweep, Escrow Funds Manager, Canadian Check processing, and Lockbox → all projects were delivered on time and within budget-Implemented paperless account opening solution through the branch network utilizing iPads → enhancing customer experience, decreasing account opening time so account opening officer can focus on the customer's needs, decreasing costs- Deposit Portfolio management - encouraged data driven decisions to minimize non-interest expense exposure - Lead a diverse team with servant leadership style. Providing personalized tools to meet individual goals, encourage creative thinking, and empower decision making.- Audit lead- Budget management - decreased budget year-over-year through process improvement initiative- Committees: ALCO, Deposit, HR Counsel, Risk & Compliance, and Training Counsel- Core Platform Management - Forefront of Regulatory Compliance- Payment Processing- Procedure writing and review- Query writing using SQL to drive data driven decisions- Risk Management - ERM and SOX controls

Ephrata

Evaluate Bank systems within Deposit Services to make sure they are running all full capacity. Identify areas of weakness that could be more efficient. Process DOD letters for attorneys, IRS Tax Levies, Domestic Relations and Writs of Execution.

Cocalico, Pa

Teaching soccer skills & strategy, mentorship of our future leaders.

-Manage Intranet- Troubleshoot internal customer IT related issues- Worked part-time on the Deposit Operations team handling garnishments, including: Domestic Relations Disputes, Tax Levies, and WRITS of Execution-Proceed Date of Death letters for Attorneys

- Processed daily transactions- Make referrals based on customer needs- Provide Customer Service beyond expectations

Master Of Business Administration (Mba), Finance And Financial Management Services, 3.978

Activities and Societies: Summa Cum Laude

Wharton Business School, Bank Management

B.S.B.A., Finance

Activities and Societies: Mens Soccer team

Ged