Mark Thorne Email & Phone Number

Lansing, Mi, Us

Lansing, Michigan

• Serve as the manager of the Email Administration team, managing 4 employees through a committed approach to staff training and development in addition to contractors and consultants.• Lead a team of Email Administrators for the company’s Microsoft Exchange Server System environment consisting of 35+ servers and 8,000+ mailboxes located at 2 separate Active Directory forests and Exchange Organizations.• Coordinated the Skype for Business project, providing access to federated 3rd party, external systems.Notable achievements while in the position included:- Successfully managed a project that converted shared Microsoft Exchange resources from a shared/resource forest to a single account forest, resulting in the migration of 8,000+ mailboxes and 150,000 public folders with zero data loss. - Architected an Exchange 2013 environment that provided reliable, consistent access for 5,000 employees with zero system outages for 6 years.- Created a new architecture design which allowed for system upgrades to be executed during production hours, eliminating the need for off-hours work and zero impact on the business.- Orchestrated the successful removal of the National Planning Holdings Exchange system, resulting in a seamless transition of systems while maintaining required mail flow. - Recommended and implemented the use of dynamic distribution groups for company-wide communication, which reduced misrouted emails while improving the accuracy of communications. - Selected to serve as a member of the PGDS/JTS Policy Council team.- Completed Jackson’s Leadership Excellence for Advanced Performance (LEAP) program, Leading Self-Leading at Jackson Series course, and DiSC Workshop.

• Served as the same role as the Mahindra position with the same responsibilities listed above post-merger.

Lansing, Mi

• Served as a level 3 support engineer, providing comprehensive technical support for Microsoft Exchange, Skype for Business, Cisco Email Security Appliances, and Enterprise Vault archiving system.• Architected an Exchange 2010 environment for conversion to a single resource forest organization.• Held a lead coordinator and architect role for the U.S. team, ensuring open lines of communication with the U.K. team while the changes occurred.• Implemented the conversion of an anti-spam perimeter system to the Cisco Email Security Appliance.Notable achievements while in the position included:- Oversaw the successful migration of 5,000+ mailboxes and 120,000 public folders to the shared organization in a resource forest with zero data loss.- Led the system upgrade from Exchange 2007 to Exchange 2010 for a project completed on-time and within budget.- Improved the blocking of SPAM/malicious emails by blocking 80% of unwanted/unneeded emails, an improvement of 20%.

Lansing, Mi

• Delivered exceptional levels of service while providing comprehensive level-3 support for the Microsoft Exchange organization.Notable achievements while in the position included:- Implemented an anti-spam/anti-virus perimeter security system using Tumbleweed appliances, resulting in a significant reduction of SPAM and malicious emails received by associates. - Converted the enterprise archiving system from KVS technologies to iLumin Message Manager.- Led the successful upgrade of the Exchange message system from version 5.5 to Exchange 2003.