Mark Thornton Email & Phone Number

Ottawa, On, Ca

Ottawa, Canada Area

• Responsible for first and second level EUC Services (End-User-Computing) for over 4000 employees, services include: corporate print, voice, desktop hardware and software, imaging, patch management activities.• Manage local and remote desktop operations for all five of Abbott Laboratories sites in Canada. • Manage human resources, including 13 help-desk staff in 8 locations.• Ensure business needs are met by translating business requirements into appropriate IT support.• Monitor daily flow of daily service requests and act as escalation point for all locations service requests. • Deploy hardware refresh to 4000+ employees in eight sites; on-time and on-budget.• Site contact and SME for all core IT functions and activities, including: network and server maintenance, backup and recovery, system and network related outages across all sites

Ottawa, Canada Area

CTC Train Canada (purchased by Global Knowledge August 2017)Delivering 700+ courses in IT, desktop applications and management skills to over 20K students per year at locations across Canada.• Managed in the largest region across Canada with revenue of $6M per year.• Improved classroom delivery efficiency by engaging operations, trainers andproduct managers, increasing class registration by 15%.• Implemented CRM solution in the NCR to forecast sales, manage pipeline andleads.• Led organization’s successful response to government requests for proposalsand standing offer submissions.• Developed team cohesion as the first sales manager of six NCR accountexecutives following acquisition of CTE Solutions in 2015.

The Computer Media GroupLeading supplier of computer supplies and accessories in Canada.• Managed growth of private sector business and entered new product into a specific market segment by signing clients to multi-year managed services agreements; resulting in:o 400% increase in contractual supplies sales,o 70% year-over-year increase in hardware business,o 100 – Average number of new contractual customers annually.• Increased revenue by transitioning company from a transactional business model to a proactive service-led business model. Developed and implemented the plan and created pricing model, which included quarterly business reviews of product usage with each client and account management. As a result, profit margins grew from 3-5% to 50% and client costs were reduced.• Secured new national business and federal government contracts by evaluating and responding to Request for Proposals, contributing to 70% of total revenue.• Developed and grew relationships (e.g., Hewlett-Packard and Xerox) as vendor management lead by engaging vendors equitably in business transactions, evaluating incentive proposals for sales representatives and managing organizational targets with all vendors.• Provided coaching and mentoring to strengthen sales team performance by empowering the team to develop realistic yet challenging quotas, create marketing plans and prepare business forecasts.

Ottawa, Canada Area

For most organizations, optimization of print assets and the efficient administration of print procurement is not the core mission. With ATF, The Computer Media Group has an offering that will take all of the guesswork out of print procurement management, and maximize uptime, increase user satisfaction and productivity, and reduces cost while allowing for the opportunity to re-allocate these costs to the departments that generate them.Let CMG MPS Help:Uncover unaudited printing costsDevelop a strategy to help control printing costsAccurately calculate what you spend on printingRelieve some of the burden on IT personnel from printersPredict when supplies and maintenance are needed, decreasing downtimeDevelop a proactive solution for managing print costs

Area of Specialization I specialize in is assisting individuals, families and small businesses that are experiencing financial crisis. I provide a number of services to my clients, including: Personal and family budget evaluationReview and discuss your optionsDebt repayment plansDebt settlement strategiesCreditor negotiationsCredit re-establishment planningUsing this extensive process I helped clilents to structure interest free payments that with repayment plans over 36 - 60 months saving up to 70% of debt.

Abbott Labs i-STAT Canada (purchased by Abbott Labs in 2000)Developing and manufacturing portable blood analyzers, testing at the “point of care”, streamlining the diagnostic process and ensuring patients receive the most effective and efficient care when and where it is needed.• Managed an annual budget of $3.5M.• Secured capital budgets to deploy new hardware and network expansionswhen required to maintain the security and integrity of systems.• Managed all IT and network operations projects, delivering on-time and withinbudget, by developing detailed project plans, documenting requirements/ scope/schedule, defining and completing all deliverables, assembling the team and communicating with stakeholders.• Increased network capacity and minimized company risk by building out the teams responsible for onboarding of all new users, network security administration, physical infrastructure supports (cabling, etc), disaster recovery monitoring and 24/7 help desk support for all IT and telecom related issues.• Led seamless implementation of various complex and high-profile projects, including: integration of Network Operating System into Corporate infrastructure, enterprise messaging systems, unified voice and data solution, transition of all Ottawa manufacturing operations to a new facility, transition from legacy network topologies, development of customer user support application and migration of Netware NOS to Microsoft.• Managed staff located in Ottawa and New Jersey, including: recruitment, performance management, training, annual performance reviews and termination.• Provided strategic leadership and grew staff team from 1 to 12 by developing business case to support additional resources, working closely with other departments to ensure IT needs were understood and met, and providing tactical hands-on leadership to surmount challenges.