Mark Thornton Email & Phone Number

New York City Metropolitan Area

Led the insights team supporting growth and reinvention of the Amex consumer product portfolio; tasked with improving outcomes for premium products and benefits; credit cards; personal loans; and loyalty businesses, globally.

• Developed new business and deepened existing client relationships, procured RFPs, proposed new research, and supervised the work of a team of talented researchers who conducted studies for pharmaceutical manufacturers.
• Doubled team revenue from $2MM to $4MM in 3 years from new business acquisitions
• Leveraged quantitative skills on numerous studies with advanced methodological components (conjoint, discrete choice modeling, segmentation), as well as complex weighting and/or sampling
• Moderated in-depth interviews with both physicians and patients
• Promoted 4 times in under 5 years

• Managed day-to-day operation of an independent market research firm that specialized in financial services market research; managed a team of researchers and support personnel to ensure complete and timely execution of.
• Directed large-scale multi-year customer satisfaction surveys
• Performed new product tests, customer service surveys, and competitive research

M.A. Sociology, B.A. Political Science And Sociology

Education record