• Recruiting and managing a successful sales team• Designing and implementing a strategic sales plan • Build and promote a strong, long-lasting customer relationships through understanding their needs• On the job coaching to further develop staff• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs• Overseeing a sales team, ensuring that daily, weekly and monthly KPI’s have been achieved.• Develop relationships with local businesses to arrange for special corporate memberships• Negotiating with businesses community champions, and take part in various charity events• Arrange and lead out-reach events in schools, collages and businesses• Completing Duty Manager shifts which involve opening and closing the club• Bringing potential new members on a tour of the gym, demonstrating how to use the various pieces of equipment and recommending and listening to their needs and goals and recommending a trainer that would be best suits for them.• Managing a team of General Assistants • Completing a monthly rota for the General Assistants • Responsible for all weekly Health & Safety checks and arranging bi-monthly health and safety training for all members of staff• Carrying out weekly checks on all the fitness equipment in the club, ensuring that they are safe, and fit for purpose of our members to use.• Completing a payroll for all staff and fitness instructors • Completing fitness checks, ensuring that all gym equipment is safe and suitable for use, and reporting any faulty equipment to head office• Processing member cancelations and resolving any complaints members may have • Ensuring the cleanliness of the club is kept at an approved standard.• Completing Duty Manager shifts which involve opening and closing the club.• Completing various orders in club such as pool and cleaning chemicals, stationary

• Consistently providing a high-quality, personalised customer experience• Promoting the Three brand to customers, fostering confidence within the company• Advising customers to ensure that they make informed choices to meet their needs • Maintaining up-to-date knowledge of the company’s best offers and those of competitors to successfully negotiate with customers • Resolving customer complaints • Opening and closing the store• Account for the day’s takings at the end of the working day• Participate in company-wide conference calls, communicating store targets and disseminating information to staff• Training new members of staff• Meeting and exceeding monthly sales targets• Documenting, filing and appropriately disposing of confidential information • Administer weekly, and monthly stock counts• Order and schedule the delivery of products• Keeping up to date with developments within the business e.g. prices changes, product releases etc.