Consistently offer professional, friendly and engaging service.Fully understand and have knowledge of all in resident services, technologies and amenities.Ensuring the safety and well being of our guests by having knowledge of emergency procedures.Providing Key Holding services in a secure and professional manner.Provide complete and accurate information during phone calls, emails and front desk interactions.

-Providing outstanding customer service to all guests and visitors to the hotel.-Offering extensive knowledge of local area restaurants, shops , attractions and transport options.-Maintain inventory and stock of supplies, brochures at the concierge desk.-Facilitate correspondence with guests via email and phone , solving any problems and queries.-Supporting the sales and marketing department with administrative tasks.