Uk Regional It Manager - South
Current
Jun 2021 - Present
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Mark Treen Email & Phone Number
UK Regional IT Manager - South at Amazon
at
Amazon
1 work email found
@amazon.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
UK Regional IT Manager - South at Amazon
Location
Greater Coventry Area, United Kingdom, United Kingdom
Company size
Who is Mark Treen? Overview
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Quick answer
Mark Treen is listed as UK Regional IT Manager - South at Amazon at Amazon, a company with 500669 employees, based in Greater Coventry Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at amazon.com and a matched LinkedIn profile for Mark Treen.
Mark Treen previously worked as UK Regional IT Manager - South at Amazon and IT Manager at Amazon. Mark Treen holds Hnc Business & Finance, Business & Finance, Merit from North Warwickshire College.
Company email context
Email format at Amazon
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{last}{first_initial}@amazon.com
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Profile bio
About Mark Treen
An experienced Service Manager with 22 years IT Industry experience in both local and global customer support and quality of service management environment. Adept at both people and business management, I possess project, transitional and ITIL aligned service management experience on a multinational and multilingual level within high profile international companies driving and advocating customer requirements working within dynamic governance frameworks to deliver best of breed solutions. I embrace change and new ideas and have sufficient analytical ability to be able to apply, implement and manage new service offerings based on specific end user & strategic partner requirements harnessing my client relationship, negotiation , problem solving and leadership skills along with cost allocation modelling ensuring that optimum levels of services are delivered whilst continuously driving innovation and continuous improvement. I have provided, driven and managed service management frameworks to the majority of European telecommunications providers coupled with Chile, Mexico and Ecuador along with global outsourcing contracts with IBM in Spain, Italy, India, S Africa, China, Ireland, Hungary, Czech Rep and Argentina. More recently I have service managed major UK partnership accounts such as IBM and Capgemini and am currently responsible for strategy and governance within the Global Regulatory Reporting sector of Deutsche Bank. Currently I am working as a Regional IT Manager at Amazon managing a team of IT Managers in Amazons customer fulfilment space.
Listed skills include Service Delivery, Itil, Root Cause Analysis, Kpi Reports, and 24 others.
Current workplace
Mark Treen's current company
Company context helps verify the profile and gives searchers a useful next step.
Amazon
11 roles
Mark Treen work experience
A career timeline built from the work history available for this profile.
It Manager
Sep 2019 - Jun 2021
Avp - Voice Service Delivery Regional Lead
* Working within Global Technology Production Enterprise Services, reporting to the Regional Head of Enterprise Services Post Trade * Main point of contact with regional Global Business Services per business line* Expediting resolution time and working collaboratively across IT * Participant in the Change Management process * Authorising changes to the.
Jan 2014 - Aug 2019
Senior Service Manager
- Responsible for service management and managing service quality of major UK key partners within a variety of tiered solutions and price points
- Management of partner SLAs according to contractual deliverables between themselves and 3rd parties
- PnL responsibility for operational and service management including resource provision and allocation, project hour to cost reconciliation and budget setting and adherence.
- Service management governance, SLA & KPI Reporting design, development and Implementation
- Driving and Implementing service improvement and Identifying account opportunities
- Responding to escalation and management of subsequent corrective actions and SIPs
Jan 2010 - Jan 2014
Emea Service Quality Manager
- Responsible for Service Quality across 7 IBM European Delivery Centres
- Management of End Customer SLAs and KPIs according to Customer Contracts
- Drive and Manage SQ (Service Quality) improvement projects across the European Delivery Centres
- Drive, Review and Standardise the SQ Management system to track and improve each Delivery Centre’s SQ posture according to World Wide Governance
- Identify improvements to SQ posture and roll out to all Delivery Centres
- Participate in Delivery Centre End to End Troubled Account reviews applying ITIL best practice
Jan 2008 - Jan 2010
Client Support Manager
Ibm
- Managing delivery of service support (multiple competencies) to France Telecom Leading internal IBM cross continent internal partnerships Providing business leadership to all account delivery situations Planning.
- Formal transition support to “Steady State” of 7 service line competencies from IBM Spain to IBM Argentina Delivery Centre
- Implementation of daily service line “War Room” for SLA, SLO, Problem and Change Management
- Project Managed Customer Satisfaction Management System implementation for IBM Spain
- Active contribution to year end 2008 overall Argentine CSAT to 90% from 72% in May 2008
Jan 2007 - Jan 2008
It Specialist
Ibm
Provide High Level UNIX Support to Sanofi Aventis, CAMH and ICI South America Transitioning of accounts to local sites, managing Exit Criteria, customer expectations, SLA’s and processes. Coordinate Multi team Problem Ticket Management and Change Management
Mar 2006 - Jan 2007
Semi Senior Consultant
Thales Information Systems
Sep 2005 - Feb 2006
Consultant
Jul 2005 - Aug 2005
Sdh Nms Technical Support Engineer
Dec 2001 - Oct 2004
Network Systems Administrator
Sep 1996 - Nov 2001
Team & coworkers
Colleagues at Amazon
Other employees you can reach at amazon.com. View company contacts for 500669 employees →
LK
Laor Koriat
Colleague at Amazon
Germany, Germany
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NA
Nneoma Adeline Azubuike
Colleague at Amazon
Seattle, Washington, United States, United States
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EL
Emory Long
Colleague at Amazon
Fredericksburg, Virginia, United States, United States
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EE
Elif Ezim
Colleague at Amazon
Istanbul, Istanbul, Türkiye, Turkey
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SB
Sadie Brewer
Colleague at Amazon
Cincinnati, Ohio, United States, United States
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LM
Lorenzo Meli
Colleague at Amazon
Milan, Lombardy, Italy, Italy
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SW
Susan Walter
Colleague at Amazon
Seattle, Washington, United States, United States
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BB
Bina Biswas
Colleague at Amazon
Kolkata, West Bengal, India, India
View →
RG
Roger Gerdes
Colleague at Amazon
Lindenhurst, New York, United States, United States
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AP
Adesh Pal
Colleague at Amazon
Noida, Uttar Pradesh, India, India
View →
Laor Koriat
Colleague at Amazon
Germany, Germany
View →
NA
Nneoma Adeline Azubuike
Colleague at Amazon
Seattle, Washington, United States, United States
View →
EL
Emory Long
Colleague at Amazon
Fredericksburg, Virginia, United States, United States
View →
EE
Elif Ezim
Colleague at Amazon
Istanbul, Istanbul, Türkiye, Turkey
View →
SB
Sadie Brewer
Colleague at Amazon
Cincinnati, Ohio, United States, United States
View →
LM
Lorenzo Meli
Colleague at Amazon
Milan, Lombardy, Italy, Italy
View →
SW
Susan Walter
Colleague at Amazon
Seattle, Washington, United States, United States
View →
BB
Bina Biswas
Colleague at Amazon
Kolkata, West Bengal, India, India
View →
RG
Roger Gerdes
Colleague at Amazon
Lindenhurst, New York, United States, United States
View →
AP
Adesh Pal
Colleague at Amazon
Noida, Uttar Pradesh, India, India
View →
2 education records
Mark Treen education
Hnc Business & Finance, Business & Finance, Merit
North Warwickshire College
Education record
Coundon Court School
FAQ
Frequently asked questions about Mark Treen
Quick answers generated from the profile data available on this page.
What company does Mark Treen work for?
Mark Treen works for Amazon.
What is Mark Treen's role at Amazon?
Mark Treen is listed as UK Regional IT Manager - South at Amazon at Amazon.
What is Mark Treen's email address?
AeroLeads has found 1 work email signal at @amazon.com for Mark Treen at Amazon.
Where is Mark Treen based?
Mark Treen is based in Greater Coventry Area, United Kingdom, United Kingdom while working with Amazon.
What companies has Mark Treen worked for?
Mark Treen has worked for Amazon, Deutsche Bank, Phoenix (It Infrastructure Services), Ibm, and Thales Information Systems.
Who are Mark Treen's colleagues at Amazon?
Mark Treen's colleagues at Amazon include Laor Koriat, Nneoma Adeline Azubuike, Emory Long, Elif Ezim, and Sadie Brewer.
How can I contact Mark Treen?
You can use AeroLeads to view verified contact signals for Mark Treen at Amazon, including work email, phone, and LinkedIn data when available.
What schools did Mark Treen attend?
Mark Treen holds Hnc Business & Finance, Business & Finance, Merit from North Warwickshire College.
What skills is Mark Treen known for?
Mark Treen is listed with skills including Service Delivery, Itil, Root Cause Analysis, Kpi Reports, Sla Reporting, It Service Management, Service Management, and Cloud Computing.
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