• Work with stakeholders to identify and understand complex business requirements• Translate business requirements into clear user stories and business process flows• Collaborate with team members to design and develop Salesforce solutions to fulfill our stakeholders' requirements and drive business value• Communicate complex, technical ideas to both technical and non-technical team members • Advocate for how Salesforce can be used to support LPL’s larger organizational goals• Schedule and facilitate the weekly scrum meetings while maintaining and prioritizing the team’s Jira board• Serve as the point of contact for multiple leaders across the firm, handle their questions, and address any issues raised• Communicate with stakeholders the delivery timelines of different features under development• Represent LPL at career fairs and conduct interviews with top candidates• Worked on projects to introduce leads and other major process improvements into an existing sales cloud implementation and deploy three new service cloud case systems

• Tutored multiple students in a Decision Models for Management at Clemson, where students learn to use Microsoft Excel to make business decisions.• Coached them on the use of Solver, Data Tables, and various other Excel functions.

• Install and repair Crestron audio-visual and conferencing systems in classrooms• Troubleshoot software, hardware, and networking issues for campus-wide computers• Support faculty by fixing specific IT issues and educating staff on how to properly operate systemsDuring the Covid-19 Pandemic:• Remotely trained faculty on how to utilize Zoom for online classes and remotely assisted students and faculty with various IT issues• Helped installed over 300 cameras in classrooms throughout June and July to allow the university to transition to hybrid classes for the fall semester

• Provided audio and video support for 3-4 weekly corporate worship services• Identified and troubleshot hardware, software, and audio-visual issues• Edited 30 – 45 minute weekly sermon video in Final Cut Pro