Mark Trowell Email and Phone Number

The Non-Production Estate Management team is responsible for the management of all Test environments (and the assets within them) that align to Retail Bank Applications and Services. The Environment Technician and Service Manager roles and responsibilities include:• Supporting major internal Infrastructure projects (covering Unix, Windows, MQ, WAS and TAM) which impact the Retail Non-Production Estate. This included the Greenford Data Centre Migration project as well as Windows Domain Consolidation, AIX to Linux migration and Middleware Remediation under the Transform Program. My role included indentifying users of impacted Test components, determining if said components were still in use and liaising with the appropriate Test or Application Management/Development teams to agree a suitable migration or decommissioning (if appropriate) schedule with the GTIS Infrastructure teams. This role is key in allowing major infrastructure programs to proceed and deliver significant cost savings to the bank whilst mitigating the impact on Test environments and the GTS teams using them, thus allowing Retail Projects to deliver change on behalf of the Business to plan.• Build and manage relationships/networks across the Bank, in particular technical delivery teams within GTIS but also AD and AM. • Shape the function – working with Service Delivery/Introduction teams to identify improvements to the delivery, maintenance and availability of new test environments as well as the correct logging within ServiceNow and DAST of new Test assets. Act as point of escalation for test teams to manage and resolve test environment incidents using ServiceNow. This includes liaising with Infrastructure and Middleware team leads (across WAS, TAM, Connect Direct, Windows, MQ, Unix, Oracle and Mainframe technologies) to ensure test incidents are assigned the relevant resource and resolved in a timely manner, escalating to Technology partners as and when necessary.

Non-Production Environment Technician.

Service Engagement Analyst on the Enterprise Data Provisioning Service.

Controlled deployment of Oracle, Middleware and Windows UI software and Third Party application package releases across allocated test environments. This included liaising with third party supplier (Experian and Satyam), Barclays’ in house development and Global Testing Services (GTS) test teams.Extensive use of SM7 package to raise and manage middle-tier Infrastructure change requests as well as incidents to resolve environmental issues within the various Test environments.Collaboration with GTS test leads to ensure that all GISD activity is carried out in a timely manner and aligned to their test plans.Coordination of GISD DBA and Middleware (WAS, TAM and C:D) technical support staff to ensure that complicated batch schedules are executed in a timely manner at the request of GTS Test leads.Progress reporting to senior Technology office and GISD Project Managers as well as GTS Test Leads.Working closely with GISD Project Managers to build and maintain client facing relationships with Application Development and GTS teams.Acting as point of contact/escalation for GTS Test leads for all environment changes be it for software/package upgrades or in support of problem resolution.Liaising with third party supplier (Experian and Satyam) technical support staff to ensure timely resolution of complex defects.Input into project forecasts for support resources.Input into dedicated and shared test environment booking and scheduling.Managing and reporting on RAIDS for project test environments.Providing input to and then manage the delivery of change requests that require environment build activity.

Delivery of end to end Implementation plans for a dual release strategy. Encompassing delivery timelines for both in house and third party deliverables.Stakeholder management of client’s Service Delivery, Business Change, Marketing, Application Development and Operational Change senior management teams’ expectations as well as those of third party supplier’s Project Management team. Building an effective support team and plan to cover all implementation activities for the first release which included an extensive migration plan (reference data driven) comprising of more than a dozen significant events over a four week period.Gaining sign-off from all major stakeholders prior to each migration event by providing relevant management information as proof that service stability would not be impacted.

Accountability for delivering the Design element of a number of concurrent medium to large sized projects. Managing at peak a team of 9 Designers based both in the UK and the Philippines. Responsible for personal development of team members, both senior and junior, ensuring that all assignments were sufficiently stretching. Ensuring that all Design work was fit for purpose and reviewed by local subject matter experts. Feeding into annual review and promotion processes which included representing team members at annual laddering sessions in support of the Accenture Performance Management process. Support appropriate recruitment activity both on and offshore. Maintaining detailed delivery plans with Project Managers and Delivery leads to ensure that all resources are fully utilised and client’s expectations with regard to the delivery pipeline are satisfied.Managing expectations of key stakeholders in both the Business and Technology departments.

Various COBOL programming roles and Team leader roles in Reference Data delivery and Design.