After 15 successful years within retail management, I’ve finally decided to follow my dreams... and go back to university to study a masters level course in teaching.More to follow in 12 months.

Managing a team of exceptional sales professionals and developing their skills in to achieving a range of target driven KPIs on both a individual and store level. Particularly focusing on year on year growth, and using my own customers as my sales force by exceeding their expectations and using their own referrals to drive my business further and to get closer to my goal of being the number 1 place for mobile phones in my town.Roles and ResponsibilitiesKPI (Key Performance Indicator) management across 8 areasTeam management and coaching on their KPIsManaging varying store Gross Profit Targets and ensuring these are exceededCompliance managementProfit and Loss managementPreforming one 2 one reviews and coaching monthly with my team membersSales CoachingPeople leadership & motivation Sale targetsCustomer Service NPS (Net Promoter Score) management Effective rostering and annual leave management Effective recruitment when needed Stock counting Key HolderLiaising with senior managementOversea Point of Sale (POS) merchandising and change overs inline with current monthly, quarterly or when needed for product launch.Follow and enforce company policies and proceduresEffective cash and stock management AchievementsRegional store manager of the month 4 times in past 3 years (region size currently 35 however has been as high as 66 stores)Highest Mystery Shop store of the year 2012 (regional) with a average of 93% over 12 month rolling periodFull compliance pass 2013 passing each month 2013Best Customer Service Award store in January 2014Sony Mobile AmbassadorWon various company incentives including a week all expenses paid trip to the Bahamas, a pair VIP hospitality tickets to the Phones 4u Arena (previously known Manchester Evening News Arena), numerous mobile phone’s, accessory’s, high street vouchers, days out and experience days.

Recruiting web developer roles for several of the North West leading online websites such as DRL, MoneySupermarket within C# and .NET technologies.

Specialist IT search and selection specialist within the IT industry, particularly focusing on the MMORPG sector working with clients such as JAGEX in addition to resourcing candidates to numerous IT Support roles throughout the London areas.

Giving new store openings the best start, in addition I would liaise with network and handset manufactures along side shopping centres to arrange large scale events that included Vodafone and Mclaren Mercedes F1 sports car to drive incremental volume into our stores.

One of the leading coffee shops in the world, creating a third place environment after work and home for millions of people serving world class arabica coffee. Also taking my first management role in charge of stock replenishment, profit and loss, team rostering and maximising productivity by taking "do you want any cakes and pastries with that to a whole new level"

predominant kitchen work overseas whilst on gap year prior to university. Set in Normandy France it was idilic for WW2 battlefield history as well as being close to Bayeux, Cean, St Lo and Cherbourg.

Combination of full and part time work. Possibly the best job a teenager with a love of films could wish for... making up the films, splicing and cutting, working with cinemechanica projectors, kinoton projectors and briefly DLP projectors were being introduced shortly before I left. What more could a teenager ask for being paid to watch films with in a industry he loves.