Mark Usher Email & Phone Number

Reading, United Kingdom

Responsible for leading multiple high priority projects, resolving a number of challenges in data management and Regulatory complianceSuccessfully rolled out MS Azure (SaaS) instance for Data Science community to deploy and test the latest Data Management tools and IT solutionsImplemented Tableau software to Data management office, allowing improved dynamic reporting using self-serve tools and greatly reducing workload on data specialists GDPR project manager responsible for adhering to ICO regulation across the asset finance business unit within AldermoreCreated an Information Asset register documenting all business processing of personal data, meeting regulatory requirementsChampioned Agile delivery methodology when making improvements to Data Warehouse coding to allow for faster and more responsive data improvements and reportingRan multiple workshops across 4 business lines, facilitating the creation of key project artefacts, including: Business Cases, Business Requirements, Delivery Plans, Maturity ModelsKey Contribution:- Expertly negated regulatory risk exposure from new GDPR regulation- Delivered Cloud environment improving data science team ability to respond to latest technology

Swindon, United Kingdom

Managed the creation and development of the Nationwide Authentication strategy across all customer facing channels, defining how customers are identified and verified when accessing their accountsUsed exposure to the latest technology, to create a digital road map and delivery plan for future biometric authentication, across telephony and digital channelsAssisted with providing the strategic response to recent PSD 2 and strong customer authentication regulation Responsible for leading workshops to align industry standards and regulatory requirements against Nationwide’s aspirations for the future of the organisation Programme Lead, implementing new Vendor Management system for roll out across the entire organisationResponsible for large scale HR project to migrate large amounts of contingent worker data from legacy systems. Ensuring data integrity and resilience, whilst complying with regulations and delivering business requirementsManaged full test & learn demo’s with biometric providers, proving a number of hypothesis’ and key customer experiencesKey Contribution:- Developed robust digital road map and delivery plan for future biometric authentication across telephony and digital channels, resulting in saving a potential £1.5M PA for manual authentication

London, United Kingdom

Successfully implemented recent EU Mortgage Credit Directive rule changes, enforced by the FCA across all Private Banking credit productsResponsible for implementing Consumer Credit Act rule changes driven by the transition from The Office of Fair Trading to the Financial Control Authority (FCA) within Coutts & CoResponsible for analysing key regulatory rules and guidelines while facilitating the interpretation and implementation across a large and diverse credit division within Private BankingDeveloped and owned a full Traceability Matrix proving adherence and compliance to credit regulations for all secured and unsecured lendingFacilitated Regulatory requests from the FCA requiring tailored responses from all business areas, in particular Legal, Compliance and Credit Operation functionsResponsible for delivering revised processes, policies and client documentation complying with current Regulatory rules and guidanceKey Contribution:- Delivered numerous revised policies and procedures to accurately align to new and revised regulatory requirements, ensuring compliance and traceability

Managed and hired a project team of 8 contract employees ensuring delivery to time, cost and quality Working knowledge and understanding of banking core systems and architecture to aid delivery of substantial trade migration across 2 banking platformsProduced key documents, including detailed technical migration approach, outlining the process and mechanics of such a trade migrationManaged interaction with both Legal and Tax & Accounting departments on the Due Diligence required to validate the legal vehicle, used to migrate existing business between 2 banking entitiesSolved numerous process gaps within current operating models requiring validation and syndication from cross-functional workstreamsResponsible for providing progress status at regular intervals, from small audiences to large groups of programme and business employeesKey Contributions:- Led the migration of banking assets totalling circa €5B between two legal entities and multiple geographical locations- Ensured full reconciliation of loan and derivative book prior to markets opening post migration

Worked for a specialist Project/Programme consultancy providing project expertise on a £100m programme.Responsible for setting up and managing the Business Checkout process during the implementation and cut over of a new Wealth Management Platform.Accountable for facilitating Business Sign off across 10 Business areas culminating in the Board providing confirmation to begin implementation.Ran a number of review and feedback sessions with Business leads to ensure all appropriate checks were in place ahead of live implementation.Produced regular Programme Board updates on progress against plan, as well as a number of “spotlight” reports on key areas of the implementation process.Designed, implemented and managed a programme wide integration plan using MS Project, ensuring successful adoption by running a number of individual workshops across all Business workstreams.

Project lead for the Legal Demerger workstream forming part of a programme to create a newly formed Banking entity following the acquisition of ABN AMRO Bank.Responsible for ensuring all Legal documentation and regulator approvals were in place to create a new legal entity operating in a number of geographical locations.Owned the governance for creating a “Command & Control” function to ensure transition activities were completed according to timed runbooks and appropriate stakeholders adequately informed.Led the Disclosure Committee for RBS ensuring all external and significant internal communications affecting the ABN AMRO acquisition were fit for purpose and contained the appropriate legal and operational wording.Accountable for providing high level reporting to a senior management and Board level audiences, ensuring all inputs had been rigorously critiqued and challenges incorporated.

Ba Hons Business Studies

A-Level Business Studies, Physical Education, History