Mark Uszynski Email & Phone Number

Adelaide, South Australia, Australia

Business Analyst for Incident and Risk Management project.Contract working on identifying a COTS solution for an incident and risk management system.Catalogue customer and WHS related incident types.Assess vendor submissions in response to business requirements.Facilitate vendor demonsessionswith working group scoring the presentation against requirements.Summarising the process and scores to determine a preferred vendor for selection.

Updating Standard Operating Procedures in preparation for a new ERP system (Epicor).

Adelaide, Australia

Service Delivery Manager for the Fujitsu account at SA Pathology, managing the relationship with the client and the Fujitsu staff placed there.Performed this on a part-time basis in addition to Business Analyst duties on other accounts.

Adelaide, Australia

Responsibilities across various projects include:• Documenting As Is and To Be processes. • Mapping processes using BPMN2.• Eliciting requirements from stakeholders via workshops and interviews.• Identifying gaps in systems functionality requiring enhancement.• Defining requirements as Use Cases.• Documenting how systems will be configured and seeking approval.• Involved in the design of the User Interface for the system.• Reviewing and enhancing client provided requirements.• Scope management• Issue management• Providing support for client initiated requests, initiating and implementing process improvements and ensuring compliance with agreed processes.• Designing and implementing the Change Management process.• Release management• Performing initial triage of user identified issues.• Tracking testing effort and defects and their resolution.• Identify and track for delivery, Procedures and Training materials required to support the implementation of systems. • Review training materials prepared third parties against agreed To Be processes and the system.• Writing test cases and performing System Integration Testing.• Managing the development and testing cycle.• Managing the testing of the developed system against specifications and working with developers to resolve and test defects.• Managing the User Acceptance Test cycle.• Writing User Guides and Manuals.• Delivery of user training.Clients include:SAPOLDepartment of Education and Childhood Development (DECD) - new Student Information SystemSouth Australian Civil and Administrative Tribunal (SACAT) - Case Management SystemAurizon - Project Management OfficeOffice of the National Rail Safety Regulator - Regulatory Information SystemAttorney Generals Department - Residential Bonds OnlineNSW Road and Maritime Service - Traffic Crash Recording and Mapping SystemSA Health for a Results Tracking System (RTS)SA Pathology - Enterprise Laboratory Information System

Adelaide, Australia

Development of Business Requirement specifications for a social networking system used by the higher education sector.• Development of Business Requirements and Functional Specifications for a social networking websites to facilitate the exchange of knowledge within different education sectors built in both Drupal (open source CMS) and Java.• Worked directly with the customer, developers and external designers to ensure that the website is user centric in its design, Accessible and that there is a common understanding.• Direct and coordinate testing effort with other testing resources as well as perform testing myself.• Schedule and manage UAT testing with customer.• Management of issues raised (via jira) within the development and testing cycle.• Recommend various actions to the Project Manager regarding how to progress issues.• Involvement in Tender Responses for new business development opportunities for the company.

Adelaide, Australia

Manage a programme of change involving requirement definition, project planning, scheduling, reporting and monitoring activities for client initiated change. These project involve Technology changes, processes, procedures, customer documentation and workflow and management reporting.• Manage a program of change involving requirement definition, project planning, scheduling, reporting and monitoring activities for client (Westpac) initiated changes. These projects involve the following: Technology changes Processes Procedures Customer Documentation Workflow and Management reporting Service level Legal advice.• High level review of changes initiated by the customer in multi discipline forum• Analysis of project costs, budgets, FTE impacts, resources and risk• Manage on behalf of the client resolution of issues/problems and changes to project delivery schedules.• Identification and involvement of commercial and contractual implications.• Create and control project planning mechanisms such as project plans, requirement documentation and change requests.• Estimate and communicate the impact of changing requirements.• Involving key stakeholders to ensure that change is effectively deployed and managed.• Communicate with management and users ensuring effective functioning of newly implemented procedures and system changes.• Provide mentoring for new business analysts and those assigned under my project management for specific projects and the application of procedures.• Deal effectively with completing requirements through effective project planning and prioritisation.

Document business and technical requirements for change instigated by Westpac that impact EDS and Westpac stakeholders including Westpac customers.

Bachelor Of Accountancy

Bachelor Of Applied Economics