With this role, I was responsible for diagnosing faults, repairing and installing telephone lines as well as ADSL2 internet to customers all around Canberra. Involved configuration of Internet via the Router to customers in residential houses and units as well as Government Buildings where a clearance is needed and businesses such as the City Centre in Canberra.

A team of 2-6 operators, being the operator on all ICT/CIS equipment. From establishing and managing satellite communication links, to establishing networks through encryption across bearers of various speeds, whilst all the time ensuring these capabilities were secure with limited risk of compromise. This position was highly demanding usually operating in a 24/7 shift environment.• Manage and operate Layer 2 and 3 devices, across satellite, RF and fixed bearers; including through Type… Show more A team of 2-6 operators, being the operator on all ICT/CIS equipment. From establishing and managing satellite communication links, to establishing networks through encryption across bearers of various speeds, whilst all the time ensuring these capabilities were secure with limited risk of compromise. This position was highly demanding usually operating in a 24/7 shift environment.• Manage and operate Layer 2 and 3 devices, across satellite, RF and fixed bearers; including through Type 1 and Suite B cryptographic systems Show less

This position was a part of a small team of 10-20 ICT professional’s supporting a unit with all their ICT/CIS requirement. My position varied from providing Level 1 and Level 2 across various networks, account creation, software management, patch management, backups, hardware configuration and extensive fault finding. • Provide Level 1 and Level 2 support to personnel from ICT Service desk • Conduct account creation, backups, patch management and software updates• Build, RIS… Show more This position was a part of a small team of 10-20 ICT professional’s supporting a unit with all their ICT/CIS requirement. My position varied from providing Level 1 and Level 2 across various networks, account creation, software management, patch management, backups, hardware configuration and extensive fault finding. • Provide Level 1 and Level 2 support to personnel from ICT Service desk • Conduct account creation, backups, patch management and software updates• Build, RIS, and repair ICT equipment• Raise tickets, liaise and work with external vendors and agencies for Level 3 and 4 ICT incidents• Provide updates, feedback and manage KEDB from ICT Service Desk Show less

This demanding role was supporting the Telstra BigPond Technical Helpdesk, with my primary function to supervise the IT team with the day-to-day Information Technology functions of the company.My duties and responsibilities included:- Acted first point of contact for the IT team and provided first and second level support.- Performed Trouble shooting on both hardware and software problems along with the support of the mobile services and devices. - Resolved issues escalated… Show more This demanding role was supporting the Telstra BigPond Technical Helpdesk, with my primary function to supervise the IT team with the day-to-day Information Technology functions of the company.My duties and responsibilities included:- Acted first point of contact for the IT team and provided first and second level support.- Performed Trouble shooting on both hardware and software problems along with the support of the mobile services and devices. - Resolved issues escalated from level one, such as: Server and Network administration, Device maintenance, upgrades, repairs, Systems documentation and reporting, Remote/Phone/Onsite technical support, Project implementations and planning, and Troubleshooting and diagnostics. Show less