Mark Valentin Email & Phone Number

Columbia, Sc, Us

Experience as a hands-on leader who loves being on the sales floor to motivate, coach, and help teams succeed.Drive results by monitoring and analyzing data, coaching the team, and making good and timely decisions to take the organization forward.Assist management team in executing operational initiatives and ensuring profitability and efficiency in store.Create a memorable experience for our customers. Using tools to measure KPIs and propose action plans to elevate client experience.Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees. Assisted with hiring, training and mentoring new staff members.

Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.Maintained client treatment records and designed long-term care programs for return customers.Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers. Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.Provided exceptional customer service to patients, answering questions and addressing concerns.Took copayments and compiled daily financial records. Assisted patients in filling out check-in and payment paperwork.

Managed inventory control, cash control and store opening and closing procedures.Managed store employees successfully in fast-paced environment through proactive productivity,Exceeds sales goals by overseeing all store operations with an emphasis on maintaining assigned budget, controlling expenses, growing sales, and managing inventory.Coached employees in product specifications, sales incentives and selling techniques, significantly increasing customer traffic.Approved regular payroll / store schedules for employees.Hire & train all new employees that may include employees and other leadership.

Provide individual and team performance feedback and recommendations to managers.Coach and reward in the moment to maximize selling potential of associates. Support onboarding and continued training of sales associates. Lead and model the selling and customer experience standards Build highly satisfied and loyal customer base through engagement and conversion.Execute visual standards and maintain a safe, inviting store appearance. Perform opening and closing routines including execution of bank deposits, receipt of shipment.Customer service focus at all times while customers are present.

Assisting patients in checking in / out.Managing copayments and daily financial records. Schedule appointments.Balancing deposits / credit cards / cash draw. Following proper documentation protocols to safeguard confidentiality of patient records. Answering phones, providing information to patients and well as other providers.Verifying health insurance.Compiled and reviewed medical charts.

Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.Oversaw inventory counts to maintain stock records and account for shrinkage.Managed inventory control, cash control and store opening and closing02/2022 to 08/2022 procedures.Train new employees and managers. Completed point of sale opening and closing procedures.Monitored and replenished display inventory and restructured according to available stock.Customer service focus at all times while customers are present.

Completed documentation for every incident and forwarded to correct personnel for review.Facilitated on-site activities, support groups and outings for patients. Performed patient intake procedures according to internal standards for new admissions.Conducted patient rounds. Kept facility clean, performed basic maintenance and restocked supplies.Charted on each patient daily.Took and monitored vital signs, administered medications and managed patient behavior.Assist patients with all daily living activities. Monitoring all pediatrics and adolescent patients.

Managed inventory control, cash control and store opening and closing procedures.Managed store employees successfully in fast-paced environment through proactive productivity,Exceeds sales goals by overseeing all store operations with an emphasis on maintaining assigned budget, controlling expenses, growing sales, and managing inventory.Coached employees in product specifications, sales incentives and selling techniques, significantly increasing customer traffic.Approved regular payroll / store schedules for employees.Hire & train all new employees that may include employees and other leadership.

Partner with assistant general manager of merchandising to implement visual displays on mannequins, display and merchandise product, and generally create a beautiful store that delights and inspires our customers Oversaw inventory counts to maintain stock records and account for shrinkage.Managed inventory control, cash control and store opening and closing procedures.Train new employees.Completed point of sale opening and closing procedures.Engage and connect with our customers by providing excellent customer service.

Trained team members in successful strategies to meet operational and sales targets.Completed store opening and closing procedures.Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.Established and optimized schedules to keep coverage and service in line with forecasted demands.

Shipment processing.Organized racks and shelves to maintain store visual appeal, engagecustomers and promote specific merchandise.Operated cash register for cash, check and credit card transactions.Overnight Floor set.Promoted sales achievements to support overall brand experience.Enhanced overall store appearance by applying careful consideration toproduct and display locations.Created visual marketing and styled window displays.

Organized racks and shelves to maintain store visual appeal, engagecustomers and promote specific merchandise.Helped customers locate products and checked store system formerchandise.Prepared merchandise for sales floor by pricing or tagging.Shipment processing.Operated cash register for cash, check and credit card transactions.Floor sets overnight.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.Helped customers locate products and checked store system for merchandise at other sites.Prepared merchandise for sales floor by pricing or tagging.Rotated stock and restocked shelves to maintain product availability and store appearance.Customer service focus at all times while customers are present.

Cosmetology

Cosmetology

High School Diploma