Mark Vaughters Email & Phone Number

Birmingham, Alabama, United States

General ManagerOversee 4 Departments, 4 Department Managers and 39 total employees for Home Services CompanyManagerial contributions:Analyze the operating statement for both the center and individual departments, and take appropriate action. Prepare/review the GM report and take appropriate action. Analyze determinates of profitability and take appropriate actions to adjust. Ensure employee payroll processes are accurate and on time. Apply appropriate accounting control principles (for A/R, A/P, payroll, etc.). Plan/set/achieve sales goals; utilize multiple processes for generating and responding to sales leads; Coach salespeople. Ensure effective customer communications. Utilize features and benefits of key products & services to drive the value proposition; profile customer marketing base and future customer niches and maintain customer files. Support/practice company Human Resource standards and guidelines; conduct performance appraisals derived from ongoing performance feedback and provide appropriate counsel and discipline for employees. Develop employees and seek promotional opportunities for employees on a company-wide basis. Utilize established Vendor Programs whenever appropriate. Adhere to government safety guidelines and assure proper procedures are in place for handling accidents, fire, and emergency situations. Total P&L responsibility.

Greater Phoenix Area

Division Manager, November 2018- PresentOversee 5 divisions and 3 Department Managers for Largest Plumbing Service CompanyManagerial contributions:*Develop Plans and Strategies to improve the overall performance of the branch*Increase market presence through innovative sales techniques*Work as a liaison with various Home Office representatives*Coach and mentor team of service professionals to provide quality in-home service*Create goals and objectives for management team to assume added responsibility*Total P&L responsibility.Notable Achievements:*Sales increase of 42.4% for Fiscal Year 2022*Profit increase of 83.1% for Fiscal year 2022*Contribution Margin increase of 45.1% for Fiscal Year 2022*Increased Manpower by 75% versus prior year

Atlanta, Georgia

Managerial contributions: *Interviewing, hiring and promoting top performing employees *Recruited and/or developed 7 District Directors of Operation *Developed District Director of Operations to Regional Director *Proactively seeks business process improvement to ensure high quality customer satisfaction *Communicate plans, policies and procedures clearly and positively to all employees *DDO and RDO Trainer/mentor for the company *Management of store standards and appearance *Region in top 3 in EBITDA increases for 3 straight years *Direct P&L responsibilities for 73 stores *Revenue Management, developed daily KPI implementation to ensure increased revenue performance *Responsible for Collection results for all 73 stores, 5 Districts and Region *Setting of goals and process to control operating costs. Includes weekly follow up to ensure compliance *Review all stores are working within the companies Policies and State Compliance Regulations Notable Achievements: *Moved Region from lowest performing Region in Company KPIs to first *Achieved Total Account Growth of 9.2% *Region ranked in top 3 EBITDA increase for 3 years consecutively *Improved Region’s Sales 11.4% *Increased profits by 17.4%

North Indiana

Managerial contributions: * Interviewing, hiring and promoting top performing employees * Proactively seeks process improvement to ensure high customer satisfaction and resolve issues effectively * Communicate plans, policies and procedures clearly and positively to all employees * Identify Real Estate locations and lease negotiations for new store or relocation opportunities * Develop marketing strategy for each location to maximize market growth * Forecast fleet needs, up to 12 months in advance, to ensure balance of growth and utilization * Management of branch standards and appearance * Revenue Management, develop expectations and process to ensure increased revenue performance * Setting of goals and process to control operating costs. Includes weekly follow up to ensure compliance Notable Achievements: * Planned expansions, identifying locations and negotiated lease contracts for 7 new store locations * Responsible for 10.2% fleet growth * Improved Ancillary Sales 16.4% with value-added services offered to clients * Increased Operating Profit 34% by increasing sales, improving utilization and controlling costs * Developed 9 Branch Rental Managers to Area Manager and 2 Area Managers to Group Managers