Act as the level 1 IT Support of the company. Provides technical assistance to employees across the company and responsible for managing Windows Server, Active Directory, Firewall, VPN's and provides assigned door access to employees.

First person contact of employees of both supermarket and department store when it comes with technical issues. Responsible for price changes of the products and performs preventive maintenance on POS systems and workstations to ensure smooth operation.

Assists customers via phone, email in a professional level for a newspaper publication company.