• Managed Household Appliance fulfillment for Samsung.com to ensure the best customer experience possible while continuously finding ways to lower costs and improve performance metrics. • Implemented various improvements to the Samsung.com site that enhanced customer experience while capturing pertinent information needed to fulfill orders quickly and efficiently. • Enhanced relationship between the Samsung.com team and the Operations team which had been fractured by the previous manager. • Instituted improvements that lead to measurable gains in the areas of Click to delivery time, Estimated Delivery Dates, On-time delivery and Customer Satisfaction surveys. • Created optimal plan to deliver to customers in selected Metro areas in less than 3 days and presented that plan to upper management. The plan was approved and proved successful, creating and additional $3.8 million in revenue.

• Supervised successful production projects at metric levels never achieved by the department. Consistently delivered projects on time and under cost, with quality that exceeded projections. Continuously improved cost, quality, safety and service within the department. • Successfully oversaw production projects of up to 4 lines and 250 employees. • Rebuilt the Order Fulfillment area capturing efficiencies and improving order turnaround times to half of the expected goal. • Member of Galaxy Business Change team, planning and executing implementation of the Oracle EBS system. I was Business Process Lead and designed the shipping execution portion of the implementation. Authored functional specifications for multiple processes within the area that the Engineering team used to develop key functions. • Developed and maintained relationship with customers, stakeholders, peers, partners, suppliers and direct reports. • Worked closely with engineers to redesign the legacy AS400 system used in the Order Fulfillment area to expedite processing and eliminate quality issues. • Managed, developed and motivated employees on a daily basis. • Authored bi-annual reviews for my direct reports and edited and approved reviews for all subordinates. • Performed daily administrative tasks. Approved employee hours, attended all required management meetings, conducted daily crew meetings to help facilitate the work queue for that day. • Worked closely with several departments within the company including but not limited to: Quality Control, Consumer Services, Transportation, Technical Services, Information Technology and the company store. • Championed the 5S system throughout the department on a daily basis. • Monitored daily job status and reallocated resources as needed. • Subject matter expert for the company in the area of Shipping Execution.

Supervised team of 10 to 15 in a Union environment evenings at the facility. Ensured that all packages were unloaded from the local trucks, sorted and loaded on the appropriate outbound trailer in a safe, efficient and accurate manner.

• Managed staff of over 50 employees, comprised of warehouse and office staff, truck crews and several supervisors. • Coordinated dispatch and crewing between 2 facilities with an emphasis on profitability and customer service, while keeping all drivers within DOT regulation compliance. • Worked closely with sales team to ensure proper execution of company directives and goals. • Key contact for national accounts including North American Van Lines, Philips Medical Systems, EMC, Coinstar and Boeing. • Ensured that the fleet vehicles were properly maintained and in compliance with DOT regulations at all times. • Designed dispatch system that maximized profitability by minimizing waste of travel and down time. • Reallocated warehouse to enable the storage of household goods to be stored at both Puget Sound area company locations, cutting down on travel time and expense.

• Wholly responsible for day to day operations, including staff supervision, forecasting sales volume, trend and gap analysis, coordinating shipping and receiving, inventory control, budgeting, building maintenance, training, interfacing with sales team and safety for a facility that generated over 30 million dollars in sales annually. • Region Supply Chain Optimization Expert, Harvest Process Trainer, Statistically Set Safety Stock Expert, Demand Resource Planner Region Expert, Pipeline System Expert, Warehouse Lead of the Year 1999. • Led the company in order compliance to sales for 3 consecutive years. • Developed three reports that were adopted at the Distribution Center level company wide. Worked closely with IT group to automate the reports.