Mark Hendricks Email & Phone Number

Richmond, Va, Us

Richmond, Virginia Area

◆ SCOPE: Recruited as an operations manager and received multiple promotions to senior manager ofbusiness analysis and finally director of business analysis charged with overseeing and delivering avariety of high-profile, large-scale programs across the technology and retail bank divisions.◆ ORGANIZATIONAL IMPACTS:➲ Spearheaded analysis, insights, and strategy formulation for the internal tech support team,delivering capabilities and streamlining support for 72k+ accounts; delivered a forward-looking strategyforecasted to generate $10M in annual savings.➲ Established, launched, and oversaw the tech transformation program, ensuring the successfuldelivery and improved management of 25 key technology and transformation initiatives company-wide.➲ Led the conversion of ING Cafés after the acquisition of ING Direct, resulting in bolstered communityengagement and brand presence by orchestrating the design, construction, and launch of the first 5Capital One Café locations in the Boston pilot market.➲ Transformed the access request process to improve both efficiency and user experience by teamingwith engineers and access specialists, to design an ML-powered system solution to predict andrecommend access needs.➲ Led strategic investment planning over an 18-month horizon for the retail bank, holding fullaccountability for overseeing high-profile programs and projects while maintaining alignment withstrategic goals.➲ Championed the seamless migration of millions of accounts to a new system with minimal disruptionand maintaining operational continuity as the banking core systems integration program lead.➲ Optimized marketing strategies and improved ROI by championing the integration of big datamethodologies within marketing attribution in partnership with engineering and marketing personnel.➲ Implemented measures and controls to mitigate risk and safeguard sensitive information byoverseeing data breach recovery efforts.

Dayton, Ohio, United States

◆ SCOPE: Tapped to lead complex programs and projects ranging in value from $300K to $8M toaddress critical and high-profile account needs, meeting stringent performance and schedulingrequirements.◆ ORGANIZATIONAL IMPACTS:➲ Managed resource allocations, budget administration, and strategic planning for concurrent projectsof 5 to 15 simultaneously, accounting for ~10% of total company annual revenue.JLS AUTOMATION | 2002 - 2005A supplier of robotic packaging solutions designed to optimize performance of the food industry.Director, Engineering◆ SCOPE: Led a team of 15 cross-functional staff across mechanical, electrical, and controls engineeringand software development.◆ ORGANIZATIONAL IMPACTS:➲ Managed and executed large-scale projects, ensuring on-time and within budget completion andadhering to performance and time constraints.

York, Pennsylvania, United States

◆ SCOPE: Led a team of 15 cross-functional staff across mechanical, electrical, and controls engineeringand software development.◆ ORGANIZATIONAL IMPACTS:➲ Managed and executed large-scale projects, ensuring on-time and within budget completion andadhering to performance and time constraints.

Mba, General Management

Activities and Societies: Graduated 'With Distinction' Beta Gamma Sigma Honor Society

Bs, Mechanical Engineering