Mark Tucker

Mark Tucker Email and Phone Number

Product Managing ITV's shared AWS cloud platform, Common Platform @ ITV
Mark Tucker's Location
Greater London, England, United Kingdom, United Kingdom
Mark Tucker's Contact Details

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About Mark Tucker

An adaptable, results-driven Digital Technology Product Leader with 10+ year’s experience developing and executing innovative strategies to improve digital experiences.Greatest strengths include strategy execution that delivers the sweet spot for business and customer, unlocking value chains and delivering high value Products to the end user. Am also passionate about leading high performing, diverse & inclusive Product teams. Always looking for new, complex problems to solve that make a meaningful impact in the world. Some of my proudest achievements include:• Sole Product Manager leading at a B2B SaaS Scale Up, increasing app engagement, scaling existing revenues and introducing new propositions • Incrementally improved the Viewing Experience of Hub leading to increased session lengths & ad opportunities through ITV first HD streams, dynamic ad insertion, live rewind and streaming QoS improvements• Built a team of Product Managers across junior to senior levels tasked with overseeing core capability groups of the Online Video Platform, increasing the quality of service and experience for on-demand customers• Established a product function to develop and manage a multi-tenanted platform product for building multiple businesses, delivering the BritBox business in 9 months of development time• Product Lead a strategic overhaul of the entire content supply chain across both On-Demand and Broadcast divisions, delivering a fast and scalable non-linear supply of content• Unlocked 60M+ hours’ worth of incremental viewing within a year by implementing a tactical non-linear content pipeline enabling promotional material, premieres, and box sets • Transitioned the Hub+ subscription ad-free product from iOS to a multi-device, cross-platform product, paving the way for a 3x increase in subs over 6 months and subsequent substantial future growth• Managed a complete modernisation of the Online Video Platform tech stack from 3 legacy monolithic apps to 60+ microservices, all while delivering incremental value to the business in parallel • Joined Technology Start-Up Rightster at only 10 people and was a part of it's growth to 300+ with a successful IPO. Transitioned by career to Product and was a part of several successful product launches including a DTC subscription product providing out of region Australian Rules football coverage, Player Syndication Product providing publisher embeds for events like London Fashion week and a B2B sport feed syndication portal

Mark Tucker's Current Company Details
ITV

Itv

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Product Managing ITV's shared AWS cloud platform, Common Platform
Website:
itv.com
Mark Tucker Work Experience Details
  • Itv
    Senior Product Manager
    Itv Apr 2024 - Present
    London, England, Gb
    Managing ITV's shared cloud infrastructure product, the Common Platform. Providing secure, scalable and standardised AWS components that enable innovation & accelerate technology teams across the organisation.
  • Looper Insights
    Senior Product Manager
    Looper Insights Oct 2022 - Mar 2024
    London, England, Gb
    - Sole Product Manager reporting directly into CEO, leading Product Strategy, Process, Delivery, Design & Data Science for a B2B Media Insight start-up- Helping transactional customers like Warner Bros increase sales of their catalogue through compliance checks and streaming customers like Amazon Prime and ITV increase their CTV prominence through insights & performance analytics- Responsible for driving app engagement, scaling existing revenue and creating new value propositions- Introducing Product processes through entire product lifecycle
  • Itv
    Head Of Online Video Platform
    Itv Apr 2021 - Oct 2022
    London, England, Gb
    - Led ITV’s OVP Strategy across Content Management, Video Streaming, User Management, Data and Distribution- Recruited, trained and managed a team of 5 Product Managers responsible for 7 product development teams- Effectively coached both junior and senior members of team to increase the overall performance of the team- Established OKR based objectives that empowered teams and supported the departmental goals- Laddered key platforms metrics around asset delivery, video quality, distribution & data to enable successful ITVX launch
  • Itv
    Product Lead
    Itv Nov 2018 - Mar 2021
    London, England, Gb
    - Led ITV’s Viewing Experience vision & strategy, ensuring as soon as a consumer pressed play they had an exception experience > Increased ITV’s overall average video stream duration > Introduced a live events proposition & key user experience improvements like Start Again and Skip Intro > Grew ITV’s DRM & ad-replaced live stream footprint while increasing key Quality of Service streaming metrics > Delivered great consumer streaming experience even during high traffic events like World Cups and Love Island with no quality loss- Led ITV’s Distribution footprint across strategic CTV partners > Drove additional visits per device with partners like Amazon & Sky via Catalogue Sharing > Unlocked voice integrations across Amazon, Google and Apple improving access to ITV’s experience- Established a Platform Product discipline > Key contributor to BritBox UK launch team with my Platform Product approach achieving BritBox launch within 9 months > Managed another Product Manager leading the Platform integration work into a 3rd Party consumer experience
  • Itv
    Senior Platform Product Manager
    Itv Jan 2017 - Nov 2018
    London, England, Gb
    - Led Product through ITV’s modernisation of it’s Supply Chain to unlock ITV’s archive & promotional content, establishing a platform that would later be the foundation of BritBox UK- Achieved incremental viewing hours over the course of a year at ITV through content archive initiatives- 3x increase in subs in 6 months for Hub+ product by rolling out as a cross platform paid service
  • Itv
    Platform Product Manager
    Itv Sep 2015 - Jan 2017
    London, England, Gb
    - Directly managed 4 product teams simultaneously across content discovery, content supply chain, user management and payments- Completed a migration of 30 consumer apps to a modernised platform improving content delivery from hours to seconds- Unlocked targeted monetisation of the ITV Hub app through cross platform identity across Web, Mobile and CTV
  • Brave Bison
    Product Owner
    Brave Bison Jan 2013 - Sep 2015
    London, London, Gb
    [Formally Rightster] Worked as a Product Owner as well as a Business Analyst for several product lines and services in the digital media space. Provided subject matter expertise across CRM, content workflow, YouTube, online advertising and online video player tools.In my capacity as a Product Owner I was responsible for ensuring the product backlog is prioritised inline with the top level business strategy and that the scrum teams have well formed, understood and estimated requirements for every sprint.As a Business Analyst I was responsible for driving out prioritised requirements at a detailed level, defining process sequences, user journeys and non-functional requirements. Also assisting with initial requirements gathering through workshops, stakeholder interviews and industry analysis.
  • Brave Bison
    Customer Service Representative
    Brave Bison Jan 2012 - Jan 2013
    London, London, Gb
    I helped build up the Customer Service department creating processes and setting up ticketing tools as well as providing first and second line support. Other tasks during my time include YouTube channel management and troubleshooting, internal and client facing reporting, live stream provisioning and monitoring as well as third party integration dev work

Mark Tucker Skills

Project Management Start Ups Management Customer Service Mobile Devices Operations Management Team Leadership Seo Teamwork Business Analysis Technical Analysis Digital Strategy Email Productivity Troubleshooting Customer Satisfaction Team Building Requirements Analysis Technical Support Customer Support Team Management

Mark Tucker Education Details

  • University Of Southampton
    University Of Southampton
    Computer Science
  • Howard Of Effingham
    Howard Of Effingham

Frequently Asked Questions about Mark Tucker

What company does Mark Tucker work for?

Mark Tucker works for Itv

What is Mark Tucker's role at the current company?

Mark Tucker's current role is Product Managing ITV's shared AWS cloud platform, Common Platform.

What is Mark Tucker's email address?

Mark Tucker's email address is ma****@****itv.com

What is Mark Tucker's direct phone number?

Mark Tucker's direct phone number is +4420715*****

What schools did Mark Tucker attend?

Mark Tucker attended University Of Southampton, Howard Of Effingham.

What are some of Mark Tucker's interests?

Mark Tucker has interest in Children.

What skills is Mark Tucker known for?

Mark Tucker has skills like Project Management, Start Ups, Management, Customer Service, Mobile Devices, Operations Management, Team Leadership, Seo, Teamwork, Business Analysis, Technical Analysis, Digital Strategy.

Who are Mark Tucker's colleagues?

Mark Tucker's colleagues are Rhys Mclachlan, Adele Abigail, Helen Hopkins, Phil Maguire, Grahame Crispin, Jill Windus, Leon Topliss.

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