Mark W. Wright Email & Phone Number

Bellingham, Washington, United States

- Prepare geographic data sets for use in computer aided dispatch, mobile data terminals, and geographic information systems for 16 public safety agencies.- Perform data management and manipulation of all provided regional data sets including normalizing, merging and revisions as well as ensuring data is synchronized and current.- Create and update computer digital maps for CAD system in dispatch and MDT systems in emergency response vehicles.- Collaborates with federal, state and local government agencies in collecting and merging GIS datasets required for E-911 county wide dispatch and mapping. Responsible for developing project schedules, communicating with stakeholders and other GIS and Public Safety personnel, and overseeing completion of activities.- Enter and update Automated Number Identification (ANI) and Automation Locating Information (ALI) to verify 911 caller information with 911 telephone systems.- Responsible for merging all Whatcom County and city GIS datasets for use in NG911 call routing.- Maintains the Master Street Address Guide (MSAG) database system which consists of address and street data connected to emergency services districts (ESD). Includes maintaining the integrity between public safety GIS and MSAG Emergency Service Zone Boundary layers to ensure essential accuracy of E911 telephone requests for service.- Develops and maintains the Emergency Service Zone boundaries as well as Emergency Service Number (ESN) boundaries.

Bellingham, Washington Area

Provide technical support for over 35 employees for software, hardware, and network related issues for the What-Comm 911 Communications Center. - Manage, maintain and support 3 Windows 2008/2012 servers, including Active Directory, DHCP, and group policy. - Coordinated 6 projects from development to installation, testing and training for various systems to include telephony and radio recording, NEXT GEN 911 software, and the creation of a mobile dispatching positions. - Manage, maintain and support Versaterm CAD and Intrado phone system services and applications. - Troubleshoot and diagnose network LAN issues to include Cisco switches and routers. - Manage, maintain, and ensure 45 desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems. - Implement, deploy, and support parts and service software for over 35 employees. - Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime. - Install, upgrade, support and troubleshoot printers, computer hardware, and any other authorized peripheral equipment.

Lynden, Washington

Provided technical support for over 350 employees for software, hardware, and network related issues in the one of the largest John Deere dealers in Washington state.- Developed intranet site, blog, and file depository for company employees with a Drupal back-end.- Developed and managed intranet site solutions under Sharepoint Online.- Managed and maintained Toshiba IPEdge VoIP phone system.- Installed, configured, and managed IBM BladeCenter H with drive array.- Installed, configured, and managed network equipment such as wireless access points (Ubiquiti), routers and switches (Cisco).- Implemented and managed Microsoft System Center with Configuration Manager and Operations Manager.- Primary administrator for Active Directory, Citrix Environment, EQUIP business system, Office 365, and supporting product websites.- Ensured desktop computers interconnected seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems.- Implemented, deployed, and supported parts and service software for 200 employees.- Diagnosed and quickly resolved a wide range of Windows applications and networking problems to help minimize downtime.- Installed, upgraded, supported and troubleshoot Enterprise Applications hosted on Windows Server 2008/2012, as well as, Windows 7/8/10, Microsoft Office 365 and any other authorized desktop applications.- Installed, upgraded, supported and troubleshoot printers, computer hardware, barcode scanners and any other authorized peripheral equipment.

Bellingham, Washington Area

Process lumber per customer orders in dimensional sizes utilizing planers, saws, drill bits, and associated metal hardware.

Albany, Georgia Area

Provided law enforcement and narcotic detection operations for a population of 10,000 military and civilian employees, and dependents to enforce laws and regulations

Managed and trained 14 canine teams and support employees by conducting 88,000 hours of anti-terrorism and physical security searches, inspections, and patrols. Provided law enforcement services to support over 20 local, state, and federal agencies including US Secret Service, Drug Enforcement Agency, US Customs and Border Patrol, and US State Department including for a population of 20,000 military employees, civilian employees, and dependents to enforce laws and regulations.- Conducted performance evaluations for 14 canine teams to resolve training issues and increase proficiency levels, directly leading to 3 satisfactory Naval Criminal Investigative Service STAAT Inspections.- Supervised and managed the explosive training program, including accountability of 20 pounds of high-grade explosives. Conducted classroom/on the job training on the safe use of explosives leading to the qualification of 18 employees, resulting in zero discrepancies and mishaps during 2 annual Naval Ordinance Safety and Security Activity Explosive Safety Inspections.- Developed the Military Working Dog (MWD) Explosive Safety and Qualification/Certification Program, as well as Standard Operating Procedures for the Explosive Qualification/Certification Program, Quality Assurance Crimper Program, and Explosive Training Program.- Played a lead role in developing Naval Station Everett's MWD Explosive Qualification/Certification and Training Program, and conducted classroom and on the job training of 6 employees in the safe use of 20 pounds of high-grade explosives.- Scheduled and performed classroom and on the job training for 9 employees in safety and security procedures in narcotics training resulting in zero discrepancies and mishaps.- Utilized 3 assigned canines to conduct over 6,000 hours of anti-terrorism and physical security searches, inspections, and patrols on over 30,000 vehicles, barracks, buildings, aircraft, and open areas that enhanced installation and regional security.

Provided stocking for $100,000 worth of products daily. Increased sales by 15% through innovative and creative merchandising, product placement, and in store advertising.

Dallas/Fort Worth Area

Encompassed different skills and disciplines in the production and maintenance of client websites including web graphic design; interface design; authoring, including standardized code and proprietary software; user experience design; and search engine optimization.- Maintained understanding of current web technologies or programming practices through continuing education, reading, or participation in professional conferences, workshops, or groups.- Incorporated technical considerations into web site design plans, such as budgets, equipment, performance requirements, or legal issues including accessibility and privacy.- Developed or validated test routines and schedules to ensure that test cases mimic external interfaces and address all browser and device types.- Evaluated code to ensure that it is valid, is properly structured, meets industry standards and is compatible with browsers, devices, or operating systems.- Developed system interaction or sequence diagrams.- Created web models or prototypes that include physical, interface, logical, or data models.- Collaborated with management or users to develop e-commerce strategies and to integrate these strategies with web sites.- Documented technical factors such as server load, bandwidth, database performance, and browser and device types.- Developed web site maps, application models, image templates, or page templates that meet project goals, user needs, or industry standards.- Identified problems uncovered by testing or customer feedback, and correct problems or refer problems to appropriate personnel for correction.

Bachelor Of Science (B.S.), Information Technology, 3.4 Gpa

Minor in Web Development

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies, 3.66

Associate of Arts degree