Mark Wagoner Email & Phone Number

Lindon, Utah, United States

• Effectively project manage the Product Launch between Global Payments Integrated and Independent Software Vendors (ISVs) building an integrated solution for their current client base, resulting in profit for both entities• Revitalized a legacy gateway and product line by building a Standard Operating Procedure document to share with Leadership & stakeholders company-wide, resulting in an enhanced partner and merchant experience, as well as increased revenue when boarding to the legacy… Show more • Effectively project manage the Product Launch between Global Payments Integrated and Independent Software Vendors (ISVs) building an integrated solution for their current client base, resulting in profit for both entities• Revitalized a legacy gateway and product line by building a Standard Operating Procedure document to share with Leadership & stakeholders company-wide, resulting in an enhanced partner and merchant experience, as well as increased revenue when boarding to the legacy payments gateway • Coordinate parallel work streams with internal stakeholders for both Integration Efforts and Go-to-Market Strategies, putting our ISV partner in a position of strength upon launching their integrated product• Understand the goals of our ISV partners to manage expectations and timelines to deliver the desired outcomes, while addressing continued improvements and evolvements within our internal processes• Continuously update forecasts in Salesforce regarding time to market for product launches, as well as expected lead flow, allowing Leadership to best plan and allocate resources among sales and support teams• Responsible for managing profiles and creating reports & dashboards for all assigned partners in Salesforce, GPIs primary Customer Relationship Management tool, providing consistent and accurate updates to Leadership Show less

Hartford, Ct

• Implemented systems and installation procedures to ensure merchants understood card processing solutions, thus expediting processing start time by an average of two weeks per merchant• Collaborated cross-functionally with Customer Service to implement new procedures, allowing team to assist 15 to 25 merchants a day, fulfilling business objective of management to scale monthly cash flow• Reduced overhead costs by implementing an inventory system, allowing team to manage stock levels of… Show more • Implemented systems and installation procedures to ensure merchants understood card processing solutions, thus expediting processing start time by an average of two weeks per merchant• Collaborated cross-functionally with Customer Service to implement new procedures, allowing team to assist 15 to 25 merchants a day, fulfilling business objective of management to scale monthly cash flow• Reduced overhead costs by implementing an inventory system, allowing team to manage stock levels of physical card processing terminals, a top priority of Accounting Dept for 2021 fiscal year Show less

• Fielded incoming calls from existing merchants (book of roughly 2,000 businesses) to execute customer service needs, lowering average hold time of clients from 15 minutes to 5 minutes per call• Raised sales agent satisfaction by reducing errors in deployments and addressing service needs efficiently, surpassing initiative of sales agents generating an average of 5 additional deals/ mo. each

Bristol, Ct

• Accurately estimated and measured large impact projects by interacting with vendors and internal stakeholders to enter contract information into multiple databases• Enhanced accuracy of timing and financial impact for all projects as expected by the Global Sourcing Organization by running daily reports and holding weekly review meetings with team• Carried out Annual Spend Cleanse (Initiative set forth by Global Sourcing Team) to extract $13 Billion + of annual company spend data and… Show more • Accurately estimated and measured large impact projects by interacting with vendors and internal stakeholders to enter contract information into multiple databases• Enhanced accuracy of timing and financial impact for all projects as expected by the Global Sourcing Organization by running daily reports and holding weekly review meetings with team• Carried out Annual Spend Cleanse (Initiative set forth by Global Sourcing Team) to extract $13 Billion + of annual company spend data and breakdown the Broadcast and Media Network Categories of $400M + in spend to build upcoming Annual Operating Plan Show less

• Managed 250+ vendor relationships of Media Networks Sourcing Team, resulting in $25 million in savings annually to ESPN and Disney per our business unit target• Engaged vendors in Requests for Proposals (RFPs) and Requests for Information (RFIs) to ensure contract renewals and defined projects were executed without delay, providing the most desirable combination of efficiency and cost to the company• Organized walkthroughs when required by company for vendors to assess scope of a… Show more • Managed 250+ vendor relationships of Media Networks Sourcing Team, resulting in $25 million in savings annually to ESPN and Disney per our business unit target• Engaged vendors in Requests for Proposals (RFPs) and Requests for Information (RFIs) to ensure contract renewals and defined projects were executed without delay, providing the most desirable combination of efficiency and cost to the company• Organized walkthroughs when required by company for vendors to assess scope of a project and deliver accurate forecasts, aligning with forecasts set forth on Annual Operating Plan• Ensured protocols and sustainability requirements were met by acting as Team Project Manager for supply chain management initiatives as required by The Walt Disney Company• Co-Spearheaded Covid-19 PPE Initiative to ensure all ESPN and Disney locations were adequately stocked with PPE (i.e., masks, hand sanitizing stations, etc.) upon the Covid-19 Pandemic Onset Show less

Ashland, Ma

• Elevated supplier satisfaction by lowering processing and payment times by average of Net 14 Days, resulting in increased cash flow for suppliers

Needham, Ma

• Built trusted relationships with clients to understand their goals and implement financial solutions• Achieved ACE Best in Class status by placing in the top 5% of first year producers nationally for Signator Investors, the broker dealer arm of John Hancock (roughly 200 first year producers)• Built trust and inspired teachers of Massachusetts Vocational Association to maximize their pensions and other benefits by mastering financial tools of this niche vertical market