Mark Walas Email & Phone Number

Liverpool, United Kingdom

Training lead on a digital transformation project (Siebel CRM) for a high profile government agency handling large volumes of confidential personal data. Design, plan, organise and deliver training to several hundred users across multiple sites. Create and maintain a portfolio of classroom Siebel CRM training for delivery to the client. Deliver training sessions face to face in the classroom, and virtually using Skype for Business and MS Teams.Created a proof of concept, then designed, scripted, recorded, edited and published several videos (on YouTube) for use by the client's customers - members of the public.Managing and directing the training environment to keep software releases, data, and access in line with production systems. Review the impact of change requests from the client on systems, specifically with regard to impact on training and identifying training requirements. Work with test teams to identify and develop additional training as needed.

Leicester, United Kingdom

My expertise as a Freelance Training Consultant and Manager has enabled me to gain extensive experience in training development, design, delivery and evaluation to ensure customer service-led training for a diverse audience including young people and the public.My key achievements include delivering Enterprise Days in schools to more than 20,000 students and building the business success of Agora Training Academy, which focused on training retail customers on trading. I achieved a turnover of £750,000 in the first year, representing a third of their total turnover and sold 90% of seats due to the attractive training offer I developed. I established and managed an e-learning management system on behalf of Plan B Trading and have successfully delivered live educational seminars on trading stocks and shares across the UK and Ireland. The formal training course is documented with more than 130,000 words. Recorded and edited the video using Camtasia.

Northampton, United Kingdom

Strategic and operational direction involving financial planning, commercial sales, marketing, adopting new technologies and partner relationship building. Through continual investment, I built the success of the business to a turnover in excess of £1M a year. Successes included building an impressive customer base of more than 1200 clients including HSBC and Debenhams. Market share grew significantly to 30% from zero (second in the market to IBM), with competitors seeking to re-sell successful courses. Sierra were one of the first companies to achieve company-wide gold-standard accreditation from the Institute of IT Training.Project managed course development and proof read updates and new courses prior to implementation. Wrote course specifications, updates and release notes and course brochure (160pp) to send to clients. Managed version control on systems across four sites as new releases were implemented for live running.

Wellingborough, United Kingdom

Responsible for developing and managing the business, heading a team of ten staff. Working with professional accountants, designed and developed financial and payroll packages. Provided pre-sales and product demonstrations, designing and creating bespoke software systems for use in many diverse industries. Built niche software for recruitment consultancies and temporary staff agencies. Wrote user manuals, help text and release notes. Devised and developed training course materials to support software implementation and operation of associated computer systems. Trained staff in the use of systems and software.

Coventry, United Kingdom

Responsible for the strategic development and operational management of computer systems, networks and applications to support an £8m turnover operation across three European sites, heading a small team of operators and programmers.

Northampton, United Kingdom

Developed software for IBM Mid-Range computers (order processing systems). Installed computer systems at company sites in Malaysia, Puerto Rico, Chile and New Zealand. Trained local staff in systems management, use and maintenance.