Mark Waldmann Email & Phone Number

Omaha, Ne, Us

Omaha, Nebraska, United States

· Opened and serviced personal bank accounts, recommending the best products for the customer, and assisting with any banking needs.· Personal Lending Officer for Auto, Home Equity, and Unsecured Loans. Gathering all documents from the customer and keeping in communication with them to help with their lending needs.· Created guides and internal resources for the team on how to navigate our many systems and gave weekly presentations to the team on new information I had learned.· Trained our team members from having no banking experience to being fully independent on all banking, customer service, and technical knowledge.· Specialized in our online services and managed online bank accounts walking customers through the systems and fixing any technical errors that occurred.· Communicated with customers over the phone, text through online banking, email, and video call through an ITM.· Sent referrals to other departments from leads I had gathered talking to current and future customers.

Omaha, Nebraska, United States

· Stocked hundreds of items onto the sales floor daily, maintaining a presentable section and logging backstock and pulling from backstock as needed.· Assembled displays and new aisle merchandise layouts.· Assisted customers in person and over the phone with product questions, location of items, holding items when they come in, and unlocking items behind lock and key.· Pulled products for online orders in a timely manner meeting hourly production numbers.