Responsible for the timely and accurate fulfillment of all special order and installation projects from the initial sale through order and project completion; ensuring complete customer satisfaction.Proactively contact customers to keep them informed of the status of the order or installation, any preparation required for order, install or delivery and any other information regarding the order.React to customer calls when there are questions and concerns with orders and installations.Initiate contact with vendors and service providers in order to establish shipment and installation dates, enquiries about in-stocks, product receipts and place any re-orders and order updates.Interact with vendors, installers, associates in the store, courier companies and the customers to ensure that excellent customer service is achieved.