Mark Walker Email & Phone Number

•Account Management professional with over 13 years postgraduate experience in dealer customer service standards and performance , sales, business development , retail standards, marketing ,digital marketing and event management.•Member of After Sales management team supporting post vehicle sales activity nationwide.•Parts Manager responsible for Sales Target Achievement, Dealer Customer Service Standards, •Programme Rollout and standards implementation for the Kia Aftersales Network.•Established new markets for Parts and Accessory sales and identified methods of capturing new business whilst developing new products to meet market demand•Develop and carry out customer experience survey amongst 20 key accounts in order to define target customer groups and determine product positioning •Set sales targets for parts and accessories for the franchised dealer network; determine levels of incentive offered to increase profitability at both distributor and dealership levels •Design and deliver staff training across the entire dealer network, optimising end user experience whilst continuously improving purchasing of parts operates seamlessly .•Produce management reports and attended weekly meetings with department heads (marketing, finance, MD) to discuss marketing, promotions, lead times, orders, scheduling, deliveries and quality response times•Manage escalated end user interactions and employ excellent communications and problem solving skills to resolve issues satisfactorily for end users.•Manage financial reporting functions for Aftersales department to both local and European offices.

Blessington, Leinster, Ireland

Dublin, Leinster, Ireland

Professional Diploma In Finance For Non Financial Mangers, Accounting And Finance, Merit

Professional Diploma In Digital Marketing

Aftersales Manager Development Programme, Master

Kia Academy Qualification for Aftersales Field Managers Qualifying in: Aftersales Marketing and Delelopment KPI's in Aftersales Inventory.

Masters, Marketing

MBS Marketing

Degree In Business Studies, Marketing Management

Diploma In Business Studies, Business And Marketing