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Mark Walker Email & Phone Number
Head of Operations and Service Delivery
at
Omnitel Communications
1 work email found
@qualcomm.com
1 phone found area 908
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Operations and Service Delivery
Location
Greater Edinburgh Area, United Kingdom, United Kingdom
Company size
Who is Mark Walker? Overview
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Quick answer
Mark Walker is listed as Head of Operations and Service Delivery at Omnitel Communications, a company with 9 employees, based in Greater Edinburgh Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at qualcomm.com, phone signal with area code 908, and a matched LinkedIn profile for Mark Walker.
Mark Walker previously worked as Head of Operations & Service Delivery at Omnitel Communications and Sales Director - Central & Southern Scotland @Practical Telecoms Ltd at Practical Telecoms Ltd. Mark Walker holds Bachelor In Arts From, Design And Applied Arts, 2:1 from Univesity Of Edinburgh.
Company email context
Email format at Omnitel Communications
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*@qualcomm.com
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AeroLeads found 1 current-domain work email signal for Mark Walker. Compare company email patterns before reaching out.
Profile bio
About Mark Walker
A proven Operations Director with over 25 years of hands-on experience in Telecommunication, Banking & Financial Services sectors leading globally diversified teams and managing complex business operations. Driven by a change management mindset, I have the ability to grasp complex problems & design process improvement with a disciplined approach to address fundamental business requirements. My strong relationship management skills together with the ability to engage multiple levels across an organisation – from senior executives to project teams and third-party providers helps me collaborate to deliver results. Expertise includes deploying strategic solutions to improve operational efficiency & reduce costs, building teams and executing business process transformation with agility.Key competencies• Building & managing complex solutions with multiple deliverables & outcomes whilst simplifying key operational processes • Building & leading national level cross functional teams and working with global stakeholders across time zones.• Setting up & executing business process governance with special focus on risk & issue resolution and incident management• Advanced analytical skills coupled with strong interpersonal and communication skills.• Management of ISO9000 audit recertification for the BT Local business in Scotland.• Expertise in defining & delivering quality metrics to identify key operational issues & track trends.• Knowledge of AML/KYC requirements in Banking & Telecom sector• Domain expertise in Call Centre & Banking Operations, Telephony Networks, Salesforce, VOIP, IVR routing etc• Proficiency in designing policies & procedures for operational & quality control teams to drive consistency
Listed skills include Leadership, Customer Experience, Team Building, Bpo, and 46 others.
Current workplace
Mark Walker's current company
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Omnitel Communications
8 roles
Mark Walker work experience
A career timeline built from the work history available for this profile.
Head Of Operations & Service Delivery
Current- As part of a senior management team, I am currently leading the operations & service delivery teams in Scotland. The role involves liaison with key stakeholders, design & implementation of Operational Strategy.
- Lead Operations & Service delivery teams to meet the local business quarterly revenue targets
- Shape and execute outbound service delivery methodology for the Scottish team
- Manage financial performance including budgets, forecasts and YTD financial targets
- Set up and manage transformation programmes targeted to improve the client’s service capabilities
- Own & proactively manage BT led action plans including opening of plans, analysis of solutions, plan proposal, oversight of plan tasks, validation, manage chain of approvals and closure.
Apr 2020 - Present
Sales Director - Central & Southern Scotland @Practical Telecoms Ltd
- As part of a senior management team, I am currently leading the sales & operations teams in central & southern Scotland. The role involves liaison with key stakeholders, design & implementation of Sales Strategy.
- Lead Sales & Service delivery teams to meet the local business quarterly revenue targets.
- Shape and execute outbound sales methodology for regional sales team.
- Manage financial performance including budgets, forecasts and YTD financial targets.
- Establish and oversee the Sales Oversight and Control governance model in the region.
- Establish a quality assurance program for sales delivery teams to improve work flows, processes & data capture.
Mar 2008 - Mar 2020
Relationship Manager
- Part of a contact center based relationship management team as a PDRM I was responsible for the management of the bank’s Premier client base.
- To manage high net worth customers by providing international & domestic banking solutions to match individual client’s requirements.
- To manage & balance operational performance across different product segments taking account of their differing priorities & service standards.
- Managed a team of 12 Relationship officers, all supervisor grades. Responsibilities included resourcing, absence management, sales & customers service targets, rewards & recognition, individual development, quality.
May 2006 - Jul 2007
Learning & Development Manager
Linguistics - Responsible for successful implementation of HSBC’s voice & accent strategy to meet the high standards demanded by our internal business partners. Process - Responsible for the delivery of process training including management of 3 month customer service training for all new joinees to achieve business SLA’s within agreed timescale.Call.
Feb 2003 - May 2006
Assistant Manager
Responsible for the development & successful transition of HSBC’s flagship high voice process from its UK base to India. This was the first voice process migrated to India by HSBC & was initially tested via a pilot of 15 individuals. Due to the success of the pilot HSBC subsequently grew this to a call center of approx. 300 agents.
Jun 2001 - Jan 2003
Team Leader
Apr 1998 - May 2001
Customer Service Representative
Jun 1997 - Apr 1998
2 education records
Mark Walker education
Bachelor In Arts From, Design And Applied Arts, 2:1
Univesity Of Edinburgh
Design
Balbardie Primary
FAQ
Frequently asked questions about Mark Walker
Quick answers generated from the profile data available on this page.
What company does Mark Walker work for?
Mark Walker works for Omnitel Communications.
What is Mark Walker's role at Omnitel Communications?
Mark Walker is listed as Head of Operations and Service Delivery at Omnitel Communications.
What is Mark Walker's email address?
AeroLeads has found 1 work email signal at @qualcomm.com for Mark Walker at Omnitel Communications.
What is Mark Walker's phone number?
AeroLeads has found 1 phone signal(s) with area code 908 for Mark Walker at Omnitel Communications.
Where is Mark Walker based?
Mark Walker is based in Greater Edinburgh Area, United Kingdom, United Kingdom while working with Omnitel Communications.
What companies has Mark Walker worked for?
Mark Walker has worked for Omnitel Communications, Practical Telecoms Ltd, Hsbc, and Royal Bank Of Scotland.
How can I contact Mark Walker?
You can use AeroLeads to view verified contact signals for Mark Walker at Omnitel Communications, including work email, phone, and LinkedIn data when available.
What schools did Mark Walker attend?
Mark Walker holds Bachelor In Arts From, Design And Applied Arts, 2:1 from Univesity Of Edinburgh.
What skills is Mark Walker known for?
Mark Walker is listed with skills including Leadership, Customer Experience, Team Building, Bpo, Banking, Stakeholder Management, Employee Engagement, and Human Resources.
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