Mark Wall Email & Phone Number

Sale, Gb

Manchester, England, United Kingdom

Cohesive are an IBM Platinum Business Partner, with its dynamic software consultancy core focus being the implementation of asset management ‘Maximo’ solution and data replication for clients on and offshore. - Accountability for a team of 40+ Software consultants and Project Managers, supporting 50+ clients in various industries including Energy & Utilities and Oil & Gas, ensuring ‘End-to-End’ project lifecycle execution of varying project sizes.- Designed and implemented a… Show more Cohesive are an IBM Platinum Business Partner, with its dynamic software consultancy core focus being the implementation of asset management ‘Maximo’ solution and data replication for clients on and offshore. - Accountability for a team of 40+ Software consultants and Project Managers, supporting 50+ clients in various industries including Energy & Utilities and Oil & Gas, ensuring ‘End-to-End’ project lifecycle execution of varying project sizes.- Designed and implemented a scalable team organisation structure, initially deployed Jan 2022 and in Nov 2023, when the team doubled in size.- Direct line management for a team of 6 Services Managers.- Lead for the Cohesive EMEA Maximo team Vision / Strategies, managing 3 peers and spanning circa 100 colleagues.- Strong relationships with Business Development/Sales, PMO, Quality, Compliance inc. SOX, Marketing and other key areas within the business.- Consistent over-achieving of 70% team ‘billable’ target, whilst ensuring a balance with our team culture statement, which includes fostering practices that value talent, encourage collaboration, promote career goals, and ensure a balance between personal and professional life.- Champion for the recently approved ‘Cohesive Academy’ white paper, which is a program to introduce post-graduates, with a POC aimed at those with an interest in programming, to Cohesive and Maximo consultancy. Show less

Manchester, England, United Kingdom

Working in a dual role as Operations and Senior Project Manager at SRO initially, then post-acquisition - Cohesive, a wholly owned subsidiary of Bentley Systems.- Responsible for Project Managers to ensure ‘End-to-End’ project lifecycle execution of varying project sizes. - Accountable for the Services and Support Manager to ensure Support Desk SLAs are obtained and maintained- Accountable for ensuring all performance appraisals are executed, updated, and completed accurately… Show more Working in a dual role as Operations and Senior Project Manager at SRO initially, then post-acquisition - Cohesive, a wholly owned subsidiary of Bentley Systems.- Responsible for Project Managers to ensure ‘End-to-End’ project lifecycle execution of varying project sizes. - Accountable for the Services and Support Manager to ensure Support Desk SLAs are obtained and maintained- Accountable for ensuring all performance appraisals are executed, updated, and completed accurately and punctually. - Accountable for managing resourcing across all projects and the Support Desk, with assistance from Delivery Managers.- Line manager to a team of 15+ Operations staff members covering various skill sets, with accountability for maximising their availability and utilization, and ensuring empowerment to meet their objectives.- Act as first point of contact for all Operations staff with regards to Operational and Human Resource issues. - Well experienced in various HR topics including recruiting, disciplinary/performance issues, sickness absence, annual performance review, redundancy, expenses and health and wellbeing. - Skilled at coaching to maximize my team’s personal potential and support their continued individual development. - Emotionally resolute during times of business challenges and change. - Responsibility for the Internal Communication Plan, ensuring effective and appropriate communication of all corporate and business information is cascaded.- Responsible for implementing and maintaining quality systems and processes across the Business. - Highlight any weaknesses in current operational processes & identify ways to improve.- Assist Operations Director with implementing continuous improvement measures inc. Strategy Planning and Business Objectives Show less

Manchester, United Kingdom

Prior to Bentley System's acquisition, SRO were a Gold IBM Business Partner, with its dynamic software consultancy core focus being the implementation of asset management solutions and data replication for clients on and offshore. SRO were a systems integrator of IBM Maximo Asset Management, working on projects across all seven continents for an extensive list of blue-chip owner-operators of assets on and off-shore. SRO were also a Gold Accredited IBM Business Partner, providing a unique Maximo… Show more Prior to Bentley System's acquisition, SRO were a Gold IBM Business Partner, with its dynamic software consultancy core focus being the implementation of asset management solutions and data replication for clients on and offshore. SRO were a systems integrator of IBM Maximo Asset Management, working on projects across all seven continents for an extensive list of blue-chip owner-operators of assets on and off-shore. SRO were also a Gold Accredited IBM Business Partner, providing a unique Maximo replication and zero downtime upgrade solutions.My R&R’s:- Responsible for Delivery Managers to ensure ‘End-to-End’ project lifecycle execution of varying project sizes. - Responsible for Delivery Managers to ensure project reporting is complete and accurate. - Responsible for ensuring that project invoicing is completed in line with SRO Standard procedures. - Act as a mentor to Delivery Managers in project skills and SRO process and procedures. - Responsible for ‘End-to-End’ project lifecycle execution of varying project sizes - Collaborate with Operations Manager for project reporting & resource planning. - Create high level schedules and plans for project delivery. - Collaborate with Solution Team Leaders for agreed delivery plan. - Monitor project progress against delivery plan. - Manage risks and issues as they arise and ensure mitigation. - Responsible for creation of key documentation on applicable projects. - Monitor financial expenditure and raise issues accordingly. - Motivate & ensure empowerment of team to meet their objectives. - Handle any issues raised by Solution Development Team. - Build rapport with Customer Project Sponsors. - Highlight weaknesses in current project processes & identify ways to improve. - To carry out other duties appropriate to the level and character of the post. Show less

Galaxy provides an end to end optical market solution for one of the top three retail businesses in the world. To ensure continued success and improve revenue, the back end systems, both in house and 3rd party developed, need to perform as smoothly and efficiently as possible. It is my role to lead the activities that ensure this happens, whilst also managing the implementation of new applications to optimise business performance across all areas. - Coordinate planning and technical… Show more Galaxy provides an end to end optical market solution for one of the top three retail businesses in the world. To ensure continued success and improve revenue, the back end systems, both in house and 3rd party developed, need to perform as smoothly and efficiently as possible. It is my role to lead the activities that ensure this happens, whilst also managing the implementation of new applications to optimise business performance across all areas. - Coordinate planning and technical activities across in-house software applications support and development.- Delivery of projects encompassing the complete e2e process – from point of order, via integration of production, through to despatch. This, whilst ensuring required resources are assigned, stakeholders identified and lines of communication agreed, and project framework requirements are met.- End to end project lifecycle management – Leading initial workshops through to documentation of post implementation review (PIR) and project closure and handover to BAU support. Show less

Runcorn, Cheshire.

Project planning for the implementation of a new solution, covering the full CCUK estate, to ensure PCI DSS (Payment Card Industry Data Security Standards) compliance.- Policy Alignment in line v3 of the standard- Policy and Procedure documentation- In-store hardware purchase and set up- Working within the Office 365 and SharePoint environments

Oct 2013 - Present: Global Service Desks Telephony Infrastructure Implementation - Lead PM- Cloud based NIVR.- Complexity - 18 countries, 8 languages, 6 service desks based globally. - Project was part of a $1 Billion outsourcing deal.April 2013 to Oct 2013: Data Centre Decommissioning Lead PM - Documentation creation: Decomm process and policy 2500+ items.- 2 Phased approach – ‘Discovery’ and ‘Do’- Managing 7 offshore decomm managersApr 2012 to… Show more Oct 2013 - Present: Global Service Desks Telephony Infrastructure Implementation - Lead PM- Cloud based NIVR.- Complexity - 18 countries, 8 languages, 6 service desks based globally. - Project was part of a $1 Billion outsourcing deal.April 2013 to Oct 2013: Data Centre Decommissioning Lead PM - Documentation creation: Decomm process and policy 2500+ items.- 2 Phased approach – ‘Discovery’ and ‘Do’- Managing 7 offshore decomm managersApr 2012 to April 2013: Data Centre Migration PM IBM migrated the Shop Direct technical infrastructure from their legacy data centres to an IBM hosted data centre facility. I led the migration of 30+ apps for that multi million pound program.- Migration Design / Environment build / Service Activation / Service Acceptance- High Level Management Status ReportingMar 2011 to Mar 2012: Asset Management process and tool implementation - Lead PM.Transformation of an Asset Tracking management system to ISM Maximo. - Asset load of 30000+ assets including servers, desktops, laptops.- Process implementation for: Warranty, Lease, Maintenance Contract & Stockroom mgmtMar 2011 to Mar 2012: IMAC process and tool implementation - Lead PMImplementation of a new IMAC (Install, Move, Add & Change) process- PDR creation & customer approval- Collation of SW & HW Product Lists and policy documentation- Creation of End User WI’s - End User WI’s to support IMAC ISM Maximo rolloutOctober 2010 to Feb 2011: Service Desk / User Admin Transformation PM Transformation of UK based Service Desk/User Admin team functions into the IBM Delivery Centre (IDC) in India.- Cutover Planning – Pre and Post cutover- Knowledge Transfer/Test/Training Approach – Both on & offshore- Infrastructure set up – space, IT infrastructure, application testing, tool implementation, id reqs- Implementation of IBM standard User Admin processes - Dual run planning- Resource burn planning Show less

I managed 4 desks - 2 external customers, and 2 internal reporting and project teams - with my main scope covering the accountability for the successful delivery of excellent customer service and SLA’s, in addition to driving improvements in customer service performance and productivity.This role was between April 2009 and October 2010. Previous to this I worked in 3 other roles as follows:June 2008 - March 2009: Total Quality Management Project Co-ordinator.Main roles were… Show more I managed 4 desks - 2 external customers, and 2 internal reporting and project teams - with my main scope covering the accountability for the successful delivery of excellent customer service and SLA’s, in addition to driving improvements in customer service performance and productivity.This role was between April 2009 and October 2010. Previous to this I worked in 3 other roles as follows:June 2008 - March 2009: Total Quality Management Project Co-ordinator.Main roles were - Project Lead on a UK CSC knowledge bases re-vitalisation projectProject Lead on the Performance Management Scorecard implementation over all accountsProducing supporting process and procedure documents to ISO standardsJan 2007 - May 2008: Team Leader.Main roles were:Leading a team of helpdesk 1st and 2nd line support analysts in support of 4 customersEscalations, Performance Management, one to ones, writing and delivering appraisalsDaily/Weekly/Monthly SLA reporting to account/service management teams.Aug 2002 - Jan 2007: Technical Support Customer Services Contact.Providing Technical Support across various contracts serving as a primary contact for customers with requests or problems relating to hardware and software across a multitude of network platforms/environments. Show less

I was responsibile for the technical records upkeep for a fleet of aeroplanes.

A Levels, Design And Technology

8 Gcses A-E, Various Subjects