Mark Wall Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

Remote First, Us

Working in the enterprise architecture and applications organization to help solve technical business problems across multiple Coinbase business units including Sales, Finance, HR, M&A, and Compliance.

Seattle, Wa, Us

- Worked cross-functionally with all Amazon physical stores (Fresh, Go, Whole Foods Market) and software developers to launch an automated inventory checking (cycle counting) product; individually rolled this out to all US and UK Amazon 4-Star and Bookstores (60 stores) with in-store visits to validate product success. - Prioritized tech requirements to successfully update existing tooling (e.g., an improved inventory search experience) while taking into account roadmap tradeoffs, this resulted in improved in-store associate experience. - Built an inventory defect measurement metric (based on Six Sigma DPMO) to allow reporting on inventory defects in all 4-Star and Bookstores; launch included comprehensive training on how to reduce defects along with reporting dashboard built jointly with a business intelligence team.

Seattle, Wa, Us

- Driving strategic initiatives and responsible for developing and launching products (tools and processes) that support the Global Strategic Supplier Development Team (part of the larger Amazon Robotics organization).

Seattle, Wa, Us

- Worked across the AWS Sales & Marketing global organization to identify 89 business and technical needs across 21 Sales Representative interviews for the feature sets to be built into a new product for Amazon Web Services. - Collaborated on a data-driven narrative document that was presented to senior leadership summarizing the feature sets needed in the product.

Seattle, Wa, Us

- Leading the development and implementation of comprehensive data strategy programs for all Global Workforce Strategy and Innovation high volume hiring teams (Last Mile Delivery Service Provider, PillPack, and Amazon Robotics). - Creating operational and business reporting to support business operations and inform senior leadership of program efficacy. - Acting as the liaison between business stakeholders and internal business intelligence team to translate metrics required by the business into reporting dashboards in Tableau and Amazon QuickSight. - Worked cross-functionally with product team to recommended technical and data-related requirements in application tracking technology to ensure comprehensive metrics creation.

Seattle, Wa, Us

- Created a suite of operational health metrics used across North American high volume hiring teams to support reduction in defects and implementation of standard work. - Completed continuous improvement projects on a network-wide basis, reducing defect rates to .5% from 10.9% over a 6-month period. - Collaborated cross-functionally to create a comprehensive suite of audit tools that reduced manual entry defects in the high volume hiring process from 16.9% to 1.4% over 4 months.

Seattle, Wa, Us

- Created tools to support field HR teams and Amazon’s centralized onboarding team resulting in increased efficiency and a reduction in manual work. (Example: Created tool for Fulfillment Center and Sort Center Network to audit for associate readiness site, resulting in successful support of Day 1 Starts (97,970 associates) for peak and a reduction in work authorization suspensions by 80-90%.) - Developed scalable reporting for candidate work authorization statuses by automating the report creation processes to produce a report to support Amazon North American Customer Fulfillment, enabling 352 sites to understand the status of work authorization completion and reduced team work from 3.5 hours of work per week to 25 minutes.

Leesburg, Va, Us

- Collaborated with account teams to develop group benefits programs and reduce turnaround for clients nationwide by analyzing employee benefits proposals in Excel. - Developed a team strategy for expansion of international benefits and property/casualty to increase and diversify firm revenue. Created custom international client proposals in order to scale the process across all offices. - Analyzed data for a companywide benchmarking analysis to enable more accurate marketing to 400+ clients. Helped audit client enrollment and census data to reduce defects.

- Implemented cloud CRM and project management apps that enabled all employees to collaborate on client projects from initial contact to implementation to increase productivity and client support - Created a shared database for potential future client opportunities and previous client contacts into an to allow easy access for employees, saving 50+ hours per employee/quarter

Ambassador for winning team of University of Western Ontario involved in acting as a reliable host on behalf of the University of Washington while the team is at the competition, prepared extensive plans and coordinated with university administration

Seattle, Wa, Us

Leadership position where I managed of track activities for the Chinese track of CISB (Certificate of International Studies In Business) as well as contacting group speakers from businesses to discuss Chinese business.

Seattle, Wa, Us

Assisted in researching for unpublished textbook in current relevant topics such as stocks, financial services, currency, financial statement and advanced topics; creating instructional dialogues

Master'S Degree, East Asian Development And The Global Economy

Business Administration, Finance, International Business (China), Chinese Minor

Guanghua School Of Management Exchange (Mba And Undergraduate Business/Finance Courses), Finance, Mba, International Business, Chinese

Intensive Language Study, Chinese

Chinese Culture Studies, Chinese/Chinese Culture