Mark Walley Email & Phone Number

Bow Nh

 Thorough knowledge of approved methods and practices installing, maintaining and repairing heating equipment including controls and other related fixtures. Great knowledge of laws and regulations, and safety procedures pertaining to heating equipment Inspect inoperative equipment to locate source of trouble and performed preventative maintenance Able to read wiring diagrams, schematics and blueprints Prepare time and materials estimates for maintenance and repair projects Demonstrated ability to diagnose, repair, maintain and balance heating systems Excellent communication and human relations skills Extensive field experience Outstanding ability to relate well and earn trust of clients in order to cement long-term relationships Proven ability to read, analyze and interpret documents Knowledgeable of electrical circuits and schematics, plumbing and equipment controls Measure, cut, thread and bend pipe or tubing, using pipefitter’s tools Manage to stock and prepare requisitions for parts and supplies Layout and connect electrical wiring between controls and equipment according to wiring diagram using electrician’s hand tools and multi-meter

 Responsible for creating new accounts, generating revenue; accounts payable/receivable Customize designs & marketing strategies for new, existing & past clients Generate new appointments and leads through Chamber events, Rotary, BNI and other networking avenues Prepare weekly reports on client interactions, prospects and sales performance Up sells & upgrades company products Performs and initiates goal setting skills to succeed above average sales. Generates sales that consistently meet quarterly quotas and provide exceptional customer service Extensive technical product knowledge of electric and non-electric signage Arrange and comply with city permitting for customer signage

 Managed Daily Ground Operations for full schedule of daily flights Facilitated communications between flight crews, ground staff, security personnel, London operations, engineering, catering, customs, immigration, cargo, fueling, flight planning and Massachusetts Port Authority Calculated pre-flight weights & balance of 747 and 777 aircraft Reviewed daily operations regarding adherence to safety & security standards Monitored compliance with multiple government regulations & procedures, visas and passport control Maintained pertinent compliance documentation, including exception resolutions regarding auditing queries Oversaw sales and services pertaining to new client base Tracked & reconciled daily financial activities Coordinated, led, consulted, and interfaced with other functional work groups on multiple projects focusing on flight dispatch Supervised 16-22 employees on a daily operation consisting of operations, check-in, departures, arrivals, lounges, baggage, ticketing and tackled customer and operational challenges Relocated to Boston Massachusetts for career advancement and growth opportunity

 Interfaced with customers upon check-in for daily flights Reviewed passengers’ compliance with documentation requirements for Visas and Passports needed prior to embarkation Tracked & expedited logistics for customer baggage and customs clearance Troubleshot passenger concerns & complaints and provided detailed resolutions Interacted daily with both international & high profile passengers as part of a dedicated special services team

Business Management

Activities and Societies: Business Study classes Business and Liberal arts minor

Associates, Business Management Hotel/Restuarant

Activities and Societies: Dean’s List Honor Student – 3.6 GPA Member Phi Theta Kappa National Honor Society Earned 90% Tuition Scholarship.