Mark Walters Email & Phone Number

Responsible for the management of all employee related matters across a number of clients and locations within a large geographical area – circa 450 employees.• Manage all suspension, client removal, disciplinary, grievance and appeal cases in line with company procedure.• Proactively manage long term sickness absence in line with the Absence Management Policy• 121’s, Personal Development Plans, Employee Recognition scheme• Budget control of all employee non-chargeable costs including suspension, sickness, pay versus actual, guaranteed hours, training, recruitment and sub-contractors• Management of the TUPE transfer process in line with company procedures and within the required deadlines• Management of any reorganisations or restructures in line with company standard and within the required deadlines• Conduct training needs analysis at all new locations• Manage recruitment through standard interview or assessment centres dependant on level required

Dedicated regional account manager for a multi-million pound portfolio within a large geographical area. Primarily consisting of warehousing and DfT controlled aviation centres.• Principle point of contact for the DHL site representatives.• Ensure all the management information is accurate and professionally presented when required.• Monitor service levels to ensure delivery meet, and exceeds where it is cost effective, the contractual specifications.• Ensure the teams are recruited, trained and performance managed in line with company standards.• Ensure customer issues are resolved timely and to an appropriate resolution.• To identify commercial opportunities to increase account growth.• To develop and maintain effective working relationships with DHL Regional Security Managers• Conduct Risk Assessments and accident investigations in line with company procedures.