Mark Wang Email & Phone Number

I’m an experienced Snr CSM at Perpetua, where I’ve consistently exceeded performance expectations and delivered results in managing customer relationships, driving growth, and leading cross-functional initiatives. I thrive in complex and ambiguous situations, leveraging my product expertise and strong relationship-building skills to not only retain customers but also expand their accounts and help scale the business.Key Achievements:* Exceeding Targets: I’ve surpassed my Net Revenue Retention (NRR) targets in all my tenure* Account Management: My speciality is managing enterprise level clients and therefore manage Perpetua’s biggest revenue clients * Expansion Leadership: I led EMEA account growth, achieving the highest volume of closed-won opportunities for ancillary products across 2023.* Cross-Functional Leadership: * Co-led the One Account initiative in the Retention Program, improving client engagement. * Played a central role in the creation of the QBR Hub and developed templates to streamline quarterly business reviews. * Led trainings on product releases to both internal and external stakeholders* Trusted Expert: I’m widely recognised as a subject matter expert on all Perpetua products, and have developed strong relationships with key stakeholders, including Amazon AEs and Flywheel teams.* Public Speaking & Thought Leadership: I’ve represented Perpetua at key industry events like Amafest and Amazon conferences and authored two Perpetua marketing blogs.* Award Recognition: I was honoured with the Q3 2023 Ascential Elite Award for my outstanding contributions and performance.

• Generating leads via all channels• Building rapport with new and existing clients• Analysing and implementing improvements• Developing a strategy with the Head of Bid Management & Consultancy Services to increase sales• In charge of sales for the Tender Tracker• Managing data for new and prospective clients using CRM software such as Salesforce and Sales navigator• Identifying the needs of new leads and exploring potential solutions using a consultative approach• Competitive analysis and market research• Creating marketing/sales campaigns using Mailchimp and Surveymonkey

Rotherham

• Managing my own team, providing help and guidance as well as leadership• Overseeing the whole processing operation consiting of 5 proccesses • Experience and proficiency in ISeries computer systems• Received an extended contract working on Communication with exam markers and logistics

Lincoln

• Sales of tickets both field sales and online• Social media promotion (Facebook, Instagram, Snapchat)

Boston

• Marketing and PR intern