Mark Ward Email & Phone Number

Doncaster, England, United Kingdom

Chesterfield, Derbyshire, United Kingdom

Chesterfield, Derbyshire, United Kingdom

Security cleared

Nottingham, United Kingdom

• 2 functions completed in parallel.Mentor/train:A position scoped to manage the on-boarding and embedding of workstreams relating to Infrastructure tasks into a 24/7 Operations Team consisting of 20 engineers. Mentor.
• Engaging and managing Technical teams both local and remote
• Upskill 20 engineers in Server-level Infrastructure technology support (Event, AD, DNS, Patching)
• Mentor, train and empower team membersService Transition:Lead the on-boarding of a large, high profile Network Hardware break/fix service for major Retail, Financial and Government clients.
• Vendor/Supplier management (Cisco, Meraki, Checkpoint, NodeOne, SCT)
• Key contact for Service Directors, IT Directors and Third parties

Doncaster, United Kingdom

• Manage and lead the DB Systel UK Server & Storage team operations, to provide Infrastructure support services, serving multiple major international clients with a team of direct reports consisting of 6 permanent 3rd.
• Ownership and accountability for all Infrastructure Server and Storage components’ lifecycle, both DataCentre and Virtualisation
• Motivate, lead, train and support all Operational staff

Doncaster, United Kingdom

• Day to day 2nd and 3rd line support of client estate in-line with required SLA and priority response.
• Day to day support of local and remote server-based service delivery infrastructure (operating systems, monitoring, application delivery, applications)
• Commissioning and decommissioning of client-based hardware, operating systems and applications (physical or virtual)
• Infrastructure and service improvement activities.
• NetApp storage administration (C-Mode/7-Mode)

Doncaster

• Design and implement technical solutions to meet customer requirements
• Install and configure server and storage components of services to agreed designs, timescales and budgets
• Project engagement, design and review, implementation and support, documentation and transition
• Planning and implementing system changes on live platforms without unexpected service impacts.
• Carrying out on call duties to provide 24/7 service availability, attending datacentre sites where necessary.
• Day to day BAU support of all Thales data and server systems

Doncaster

• Covering Team Leader duties during periods of absence.
• 1-3rd line service desk support
• Team coaching/monitoring
• Taking escalations and working with VIP customers for service feedback
• Creating and updating of Knowledgebase articles
• Liaise with 3rd party suppliers for support of remote networks

• 3rd line service desk support
• Working with Operations ensuring day to day systems availability
• Support executive staff both UK and international
• Planning, configuration and testing of new office setups
• Quickly and effectively analyse, diagnose and resolve incidents escalated by 2nd line
• Work closely with Project Manager’s to ensure new technologies are implemented and tested thoroughly to meet business requirements

Nottingham, United Kingdom

• Support Engineer covering ServiceDesk 1st-3rd line
• Maintain onsite systems availability
• Support 200 internal users’ desktops and laptops
• Monitoring and maintenance of company servers
• Define route cause for exchange issue with email services
• Working with Development teams to support IIS and web services

• Support onsite in the HQ
• Progressing from 2nd to 3rd line privileges as contract extended
• Hardware builds, outage break/fix
• Support of remote users on Citrix and VPN
• Design and configure companies ‘pin to collect’ printing
• Streamline Support processes

• Supporting a high level VIP account
• Working to tight SLA’s
• Diverse across business accounts as required
• 2nd/3rd level VIP user support
• Floorwalking/coaching of 1st line
• Creation of software packages for remote installation

Hull

• Technical Reference for account creation
• Server admin and maintenance
• Citrix metaframe administration
• Flexible working due to unsocial shift patterns
• Rollout of new store terminals nationwide (Linux OS)
• AS/400 user access support

Chesterfield

• Early Life support for new contract with major transport in London
• Training and ongoing coaching of 1st line agents
• Technical 2nd line support
• AD administratin
• Windows Terminal server 2000
• VNC, Dameware