Mark Watanabe Email & Phone Number

Palo Alto

•Hotel Systems and Distribution Implementation Consultant (contract based during property ownership transition and as needed) at the Nobu Epiphany Hotel located in Palo Alto California.•Primary job responsibilities included the creation of the hotel CRS system in the Leading Hotels of the World (LEO) CRS including all GDS content and property details necessary for optimal distribution. Trouble shooting connectivity issues that arose with the property PMS system.•Creation of all rate… Show more •Hotel Systems and Distribution Implementation Consultant (contract based during property ownership transition and as needed) at the Nobu Epiphany Hotel located in Palo Alto California.•Primary job responsibilities included the creation of the hotel CRS system in the Leading Hotels of the World (LEO) CRS including all GDS content and property details necessary for optimal distribution. Trouble shooting connectivity issues that arose with the property PMS system.•Creation of all rate configuration and property details in a new instance of Opera PMS.•Re-establishing and trouble shooting system connectivity and updating of all content on OTA partner sites e.g. Expedia, Booking.com, in accordance with Nobu Hotel Epiphany standards.•Coordinated directly with system vendors e.g. Leading Hotels, Opera, iDeas, Amadeus Hospitality and OTA partners, along with Hotel Staff to ensure all critical tasks and training were completed on schedule for property system cutover date when all previously used systems would be turned off and all new systems would be implemented. Show less

San Francisco Bay Area

•Director of Revenue Management (project based during ownership transition) at the Hotel Triton located in San Francisco California.•Primary job responsibilities included building the hotel system in the Synxis CRS, updating rate configuration in Opera PMS, establishing and updating system connectivity and content with OTA partners e.g. Expedia, Booking.com, ensuring that the existing Revenue Management system iDeas was optimized and communicating with our systems properly and… Show more •Director of Revenue Management (project based during ownership transition) at the Hotel Triton located in San Francisco California.•Primary job responsibilities included building the hotel system in the Synxis CRS, updating rate configuration in Opera PMS, establishing and updating system connectivity and content with OTA partners e.g. Expedia, Booking.com, ensuring that the existing Revenue Management system iDeas was optimized and communicating with our systems properly and troubleshooting any issues that arose.•Oversaw all Revenue Management and Reservations Operations.•Responsible for attaining the financial objectives for the hotel by maximizing revenues utilizing strategies, analysis, pricing, inventory management, and key performance indicators.•Worked closely with the Reservations Coordinator and Front Office Manager to ensure that applicable strategies, updates, opportunities and challenges were addressed and action taken.•Led weekly yield meetings with the Hotel General Manager and Sales Department.•Compiled weekly performance report to analyze key drivers to market share performance and understand overall effectiveness of strategies.•Prepared ownership reports, STR reporting, and provided analysis and critique on performance vs. forecasts and the results of implemented strategies for the month. Show less

San Francisco Bay Area

•Sales and Revenue Analyst for the Hotel Triton and Harbor Court Hotel located in San Francisco California.•Primary job duties included, processing and sending out the Daily Revenue Report to General Managers, Directors of Sales and OLS Hotels Corporate Office. Researching any discrepancies or unusual revenue decreases.•Filled in as Interim Revenue Manager May 2016 – August 2016 while position was vacant.•Participating in weekly yield meetings and strategizing with GM’s, DOSM’s… Show more •Sales and Revenue Analyst for the Hotel Triton and Harbor Court Hotel located in San Francisco California.•Primary job duties included, processing and sending out the Daily Revenue Report to General Managers, Directors of Sales and OLS Hotels Corporate Office. Researching any discrepancies or unusual revenue decreases.•Filled in as Interim Revenue Manager May 2016 – August 2016 while position was vacant.•Participating in weekly yield meetings and strategizing with GM’s, DOSM’s, FOM’s and Reservations departments on creative ways to capture business.•Loading corporate negotiated, consortia, merchant web channel and package/promotional rates into the Synxis CRS system. •Troubleshooting GDS connectivity, OTA parity, and hotel booking engine issues by working directly with Sabre Hospitality Solutions, OTA Market Managers, and various other vendors.•Auditing and updating hotel images and content directly via the Synxis CRS system, OTA extranet sites, and the Vscape distribution management portal.•Managing group cut off dates, entering rooming lists and ensuring group billing accuracy.•Auditing City Wide Conventions and submitting results to Accounting Department for commission payment.•Responding to emails, prioritizing urgent requests and completing projects in a timely manner. Show less

San Francisco Bay Area

•Regional Distribution Coordinator for 17 Kimpton Hotels located in California.•Primary job duties included, loading corporate negotiated, consortia, merchant web channel and package/promotional rates into the Synxis CRS system. •Troubleshooting GDS connectivity, OTA parity, and hotel booking engine issues by working directly with Sabre Hospitality Solutions, OTA Market Managers, and various other vendors.•Auditing and updating hotel images and content directly via the Synxis CRS… Show more •Regional Distribution Coordinator for 17 Kimpton Hotels located in California.•Primary job duties included, loading corporate negotiated, consortia, merchant web channel and package/promotional rates into the Synxis CRS system. •Troubleshooting GDS connectivity, OTA parity, and hotel booking engine issues by working directly with Sabre Hospitality Solutions, OTA Market Managers, and various other vendors.•Auditing and updating hotel images and content directly via the Synxis CRS system, OTA extranet sites, and the Vscape distribution management portal.•Assumed responsibility for website content updates as interim Digital Marketing Assistant was on maternity leave.•Responding to emails, prioritizing urgent requests and completing projects in a timely manner. Show less

San Francisco Bay Area

•Reservations Coordinator for two hotels totaling 376 rooms.•Primary job duties included, manually entering reservations received via phone call or fax/email request, monitoring hotel inventory and advising the hotels Revenue Managers of potential hotel oversell situations.•Other duties included, processing and research of Travel Agent commissions, creation of monthly sales tracking reports, and responding to client and guest phone/ email inquiries in a timely manner.

San Francisco Bay Area

•Bell Attendant/Front Desk Agent/Hotel Engineer•Primary job duties include, multi tasking while at the front desk, checking in guests, answering incoming phone calls, directing service requests to various departments, and creating memorable guest experiences.•Maintained daily operational maintenance requirements and guest service requests while working as a Hotel Engineer. Assisted the Chief Engineer during a large scale renovation acting as a liaison between multiple departments.

Honolulu, Hi

•Led a staff of 15 through daily valet operations at a 600 room resort hotel.•Was the main point of on site contact between Hotel Management and the owner of the company I represented. •Communicated all pertinent information to both parties and briefed valet employees of any new procedures set forth by the hotel or the valet company.

B.A., Communications

International Peace Program

A.A., Liberal Arts