- Maintained close contact with customers and potential customers to ensure the group products and services continued to meet customer requirements.- Networking and building on existing business relationships - Maintained pricing to optimise margin and sales.- Seeked opportunities for growth through Planning and Cold Calling on a potential new customer base.- Liased with the accounts team for Debtor enquries as needed.- Completed all weekly and monthly reports on time as required by the Sales Manager.- Handled Customer complaints and pursued the rectification of the Customers complaints to a favourable outcome.- Worked with branch employees on service and distribution to ensure Customer service was at the highest level.- Conducted regular site visits with key customers - Monitoring competitor activity in the workplace- Actively identifying new business opportunities