Mark Watts Email & Phone Number

Southfield, Michigan

Maintained all Windows systems and applications including email, instant messaging, file sharing, and authentication with a focus on reliability and customer service.• Reduced administration and energy costs by consolidating 150 physical servers onto 3 VMware ESX hosts• Implemented backup and replication strategies within VMware utilizing PHD Virtual Backup allowing for extremely fast recovery of user data and entire virtual machines• Designed, planned and implemented an Exchange 2003 to 2010 migration with zero user impact in a 100% virtualized environment• Assisted Legal with eDiscovery searches and maintaining litigation holds on data and systems• Assisted Security Officer with ensuring all systems met PCI security standards through testing, patching, and configuration • Implemented System Center Configuration Manager and trained support staff in migrating from Ipass Endpoint Device Management• Planned and implemented Sophos SafeGuard Enterprise encryption and trained support staff in its deployment and use• Deployed a Citrix Metaframe environment to support legacy applications and remote application access for partners and Juniper VPN for remote network access• Simplified user authentication by setting up and maintaining Microsoft Active Directory Services• Developed, documented, and tested a comprehensive disaster recovery plan that insured business operations• Created and maintained system images for end user systems by implementing IBM System Builder, and Microsoft Windows Deployment Services• Implemented new printing technologies that reduced productions season printing from a 24/7 operation to 1 shift and 8 hour queue time to less than 20 minutes. Headcount was also reduced from 12 to 2 personnel• Assisted with creating and maintaining yearly budgets